HomeMy WebLinkAbout2008-06-11 - Public Information-Technology Committee Meeting MinutesAPPROVED BY THE BOARD OF DIRECTORS
OF THE YORBA _ NDA NATER DISTRICT
JUN 2 e ZA8
ITEM NO. 10'f=
MINUTES OF THE
BY YORBA LINDA WATER DISTRICT
PUBLIC INFORMATION - TECHNOLOGY COMMITTEE MEETING
June 11, 2008
A meeting of the Yorba Linda Water District Public Information-Technology
Committee was called to order by Committee Chair Ric Collett at 8:55 a.m. The
meeting was held at the District Administration Office at 1717 E. Miraloma Avenue,
Placentia.
COMMITTEE MEMBERS PRESENT:
Director Ric Collett, Chair
Director Michael J. Beverage
STAFF PRESENT:
Michael A. Payne, General Manager
Pat Grady, IT Manager
Cindy Mejia, Management Analyst
INTRODUCTION OF VISITORS AND PUBLIC COMMENTS:
None.
ACTION ITEMS:
1. None
DISCUSSION ITEMS:
This portion of the agenda is for matters such as technical presentations, drafts of proposed
policies, or similar items for which staff is seeking the advice and counsel of the Committee
Members. This portion of the agenda may also include items for information only.
2. MWDOC PAW Regional Messaging Workshop. Director Beverage reported
on the Workshop from the perspective of a MWDOC consultant, rather than
that of a District Board member. He stated that there is currently no common
theme in water awareness or conservation within the local member agencies
of MWDOC and suggested that the District forge ahead on their own plan.
Cindy Mejia made several comments on other agencies' public awareness
campaigns.
3. Governor's Drought Announcement. Director Collett suggested that the
District should now take steps to address the water crisis, and Mike Payne
responded that Cindy Mejia would present all her impressions of the meeting
to the full Board on June 12, 2008.
4. Dedication Update. Mike Payne stated he wished to receive final approval on
the truck decals from the full Board of Directors on June 12, 2008. Hank
Samaripa presented two quotes to the Committee on the District building
signs and the comments made by the contractors on the difficulty of
incorporating a water feature into the concrete sign. Mike Payne suggested
the approval of the final design go before the full Board on June 12,
2008. Director Beverage then requested Staff's permission to go before the
full Board with the changes the Public Information-Technology Committee
had made to the stationary in order to fully address all the concerns the Board
had stated in the June 12, 2008 meeting.
5. Financial and Utility Billing Software. Pat Grady presented the overall
synopsis of why the District is reviewing this software and suggested that we
move forward with this expeditiously in order to both meet original deadlines
set and to take advantage of the sale price of the product. Pat also suggested
that we choose Great Plains software, with Cogsdale software for utility billing
and online billing.
6. Customer Service Answering System. Staff reviewed current policies and
procedures in conjunction with the Board of Directors recommendation that
we address long customer wait times and the inability to directly dial an
individual. Staff's recommendation for a solution was to return to a live person
for all calls coming into the District and Staff would continue to follow up on
problems with the current phones.
ADJOURNMENT:
The meeting adjourned at 10:10 am. The next meeting of the Public Information-
Technology Committee is scheduled for July 1, 2008.