HomeMy WebLinkAbout2008-07-30 - Public Information-Technology Committee Meeting MinutesIt MIUt~ii JiAtL
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AU 4 8 ITEM NO. 16'e-
MINUTES OF THE
YORBA LINDA WATER DISTRICT
PUBLIC INFORMATION - TECHNOLOGY COMMITTEE MEETING
July 30, 2008
A meeting of the Yorba Linda Water District Public Information-Technology
Committee was called to order by Committee Chair Ric Collett at 4:02 p.m. The
meeting was held at the District Administration Office at 1717 E. Miraloma Avenue,
Placentia.
COMMITTEE MEMBERS PRESENT:
Director Ric Collett, Chair
Director Michael J. Beverage
STAFF PRESENT:
Michael A. Payne, General Manager
Kenneth R. Vecchiarelli, Assist. GM
Pat Grady, IT Manager
Cindy Mejia, Management Analyst
INTRODUCTION OF VISITORS AND PUBLIC COMMENTS:
Adam Probolsky, Probolsky Research (Customer Survey)
Justin Wallin, Probolsky Research (Customer Survey)
Ben Boyce, Laer Pearce S Associates (Public Relations)
ACTION ITEMS:
1. None
DISCUSSION ITEMS:
2. Waterlines- Summer 2008 Edition. Cindy Mejia presented the Summer 2008
edition of Waterlines, and Director Beverage made some suggestions for
improvement. Ben Boyce presented an 11 month public information plan to
target communication to District customers on the issues of supply reliability,
possible rate increases, and the upcoming Metropolitan Water District
allocations. Michael Payne requested the committee members review the
plan at home. Further decisions will be made at the August 5, 2008
committee meeting.
3. Customer Survey Results. Adam Probolsky and Justin Wallin presented the
findings of the Customer Survey and explained the results to the Committee.
Director Beverage made several comments regarding his surprise at the
results of questions about fluoride, tiered rates, water pressure and
conservation. Director Collett suggested that for the purposes of presenting
the findings to the Board of Directors on August 14, 2008, the documents
should be made easier to read and consist of no more than 3-4 pages.
Michael Payne then presented a comparison of question results from the
1993, 1997, and 2008 customer survey.
ADJOURNMENT:
The meeting adjourned at 6:00 p.m. The next meeting of the Public Information-
Technology Committee is scheduled for Tuesday, September 2, 2008.