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HomeMy WebLinkAbout2013-05-07 - Public Affairs-Communications-Technology Committee Meeting Agenda PacketYorba Linda Water District AGENDA YORBA LINDA WATER DISTRICT PUB AFFAIRS - COMMUNICATIONS -TECH COMMITTEE MEETING Tuesday, May 7, 2013, 4:00 PM 1717 E Miraloma Ave, Placentia CA 92870 1. CALL TO ORDER 2. ROLL CALL COMMITTEE STAFF Director Michael J. Beverage, Chair Steve Conklin, Acting General Manager Director Ric Collett Art Vega, Acting IT Manager Damon Micalizzi, Public Information Officer 3. PUBLIC COMMENTS Any individual wishing to address the committee is requested to identify themselves and state the matter on which they wish to comment. If the matter is on this agenda, the committee Chair will recognize the individual for their comment when the item is considered. No action will be taken on matters not listed on this agenda. Comments are limited to matters of public interest and matters within the jurisdiction of the Water District. Comments are limited to five minutes. 4. ACTION CALENDAR This portion of the agenda is for items where staff presentations and committee discussions are needed prior to formal committee action. 4.1. Draft 2013 Water Quality Report Recommendation. That the Committee provide staff with any review comments, and recommend that the Board approve the 2013 Water Quality Report and authorize staff to make this report available on District's website pursuant to the new State and Federal law regarding CCR's electronic delivery. 4.2. Implementation of a Consolidated Storage and Backup Solution Recommendation. That the Committee recommend the Board of Directors authorize the Acting General Manager to execute a Professional Services Agreement with MR2 Solutions in the amount of $69,976.87, for the hardware, software and installation costs for a Consolidated Storage and Backup Solution. 5. DISCUSSION ITEMS This portion of the agenda is for matters such as technical presentations, drafts of proposed policies, or similar items for which staff is seeking the advice and counsel of the Committee members. This portion of the agenda may also include items for information only. 5.1. Status of Dynamics GP Consultant 5.2. YLWD.com Review and Analytics Report (To be provided at the meeting.) 5.3. Ideas for Summer Newsletter Content (Verbal Report) 5.4. Educational Kiosk For Lobby in Administration Building (Verbal Report) 5.5. Status of Public Outreach Activites 5.6. Status of Strategic Plan Initiatives 5.7. Future Agenda Items and Staff Tasks 6. ADJOURNMENT 6.1. The next Public Affairs - Communications - Technology Committee meeting is scheduled to be held Wednesday, May 22, 2013 at 3:00 p.m. Items Distributed to the Committee Less Than 72 Hours Prior to the Meeting Pursuant to Government Code section 54957.5, non - exempt public records that relate to open session agenda items and are distributed to a majority of the Committee less than seventy -two (72) hours prior to the meeting will be available for public inspection in the lobby of the District's business office located at 1717 E. Miraloma Avenue, Placentia, CA 92870, during regular business hours. When practical, these public records will also be made available on the District's internet website accessible at http: / /www.ylwd.com /. Accommodations for the Disabled Any person may make a request for a disability - related modification or accommodation needed for that person to be able to participate in the public meeting by telephoning the Executive Secretary at 714 - 701 -3020, or writing to Yorba Linda Water District, P.O. Box 309, Yorba Linda, CA 92885 -0309. Requests must specify the nature of the disability and the type of accommodation requested. A telephone number or other contact information should be included so the District staff may discuss appropriate arrangements. Persons requesting a disability - related accommodation should make the request with adequate time before the meeting for the District to provide the requested accommodation. Meeting Date: To: From: Presented By: Prepared By Subject: SUMMARY: ITEM NO. 4.1 AGENDA REPORT May 7, 2013 Budgeted: Yes Total Budget: $900 Public Affairs - Communications- Cost Estimate: $900 Technology Committee Funding Source: All Water Funds Steve Conklin, Acting General Manager Steve Conklin, Acting General Dept: Engineering Manager Reviewed by Legal: N/A Derek Nguyen, Water Quality CEQA Compliance: N/A Engineer Draft 2013 Water Quality Report Since 1990, California public water utilities have been required to provide annual water quality reports to their customers. This report is also known as the Consumer Confidence Report (CCR) which covers water quality testing and analysis from January to December of the previous calendar year. State and Federal laws require that this annual water quality report be provided to every customer by July 1 to ensure that customers are informed of the quality of their drinking water. STAFF RECOMMENDATION: That the Committee provide staff with any review comments; and recommend that the Board approve the 2013 Water Quality Report and authorize staff to make this report available on District's website pursuant to the new State and Federal law regarding CCR's electronic delivery. DISCUSSION: State and Federal laws require that the District prepare an annual water quality report and make it available to its customers by July 1 of each year. This annual water quality report covers water quality monitoring, testing and analysis conducted from January to December of the previous calendar year. The purpose of this report is to inform customers of the quality of the water they are receiving. in March 2013, State and Federal laws allow electronic delivery of the annual water quality report. As a result, the District will save cost in printing and distribution and will make the report available via District's website. Hard copies of the report are still available upon request. In 2012, the District conducted over 23,000 analyses to ensure that its water met all State and Federal drinking water regulations. In some cases, the District goes beyond what is required by State and Federal laws, by providing additional monitoring for contaminants of concern. Staff is pleased to report that the District has never violated any drinking water regulation from both the State and Federal standards. Attached is a draft copy of the District's 2013 Water Quality Report. PRIOR RELEVANT BOARD ACTION(S): In May 2012, the Board of Directors approved and authorized distribution of the District's 2012 Water Quality Report to its customers. ATTACHMENTS: Name: Description: Type: 330685 WaterQualityReport R1.pdf Backup Material Backup Material 000000 WaterQualityReport Inside.pdf Backup Material Backup Material :a PC O I ar jaded paIotioaa uo paluud ---.; ..c� • �Y _ )A ♦ � rte' s Ez.� �' i. 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This project was discussed in the IT Workshop held in December 2011 as a future project and budgeted this fiscal year under capital outlay. The benefits of this project would be: • Improved performance reading data for servers • Simplified and more reliable backups. • Reduced cost for new servers using this storage method. • The ability to quickly allocate more storage to a server when needed. • A scalable solution in which more storage capacity can be readily added. • A centralized more reliable data store with redundant components in case of failure. STAFF RECOMMENDATION: That the Committee recommend the Board of Directors authorize the Acting General Manager to execute a Professional Services Agreement with MR2 Solutions in the amount of $69,976.87, for the hardware, software and installation costs for a Consolidated Storage and Backup Solution. DISCUSSION: The District currently has multiple servers each hosting its own files /databases depending on its function. When a new server is purchased, the amount of storage needed to store files / databases needs to be determined. At times, this has been a problem as not enough storage was purchased and IT has to scramble for solutions. Furthermore, our current backup solution is nearing the end of expected useful life and no longer meets our needs. The District's file server, which stores shared District staff and departmental files, has had multiple storage failures in the past 2 years with multiple hard disks failing. IT staff on these occasions worked late into the next morning to replace and restore the files to ensure District staff would have access to these files. This file server was purchased in June 2005, is running out of space and is well past the end of expected useful life. With this proposed technology update, data would be stored in a centralized location in what is known as a Storage Area Network (SAN). The SAN would be used to store the files in the District's file server so the existing server can be retired from service. Further, when a new server is purchased, the storage needed for its files /databases would be allocated in the SAN. If the amount allocated is not enough, more can easily be allocated. When the SAN runs out of space, a new SAN can be purchased and stacked with existing, working as one storage solution. Using this method, servers will be able to obtain data faster, providing improved performance. Most District servers would be setup using this new method. Lastly, the backup solution would be directly connected to that SAN instead of multiple servers making this solution less complicated and more reliable. In order to determine the District's storage requirements and allowing for future growth, a storage - needs assessment was performed. Specialized software was used to monitor, calculate and assist District staff in determining storage needs. The storage -needs assessment findings were shared with four different IT consulting vendors, which offerred solutions from three different hardware vendors. IT staff discussed our needs with Nexus and their recommendation was the NetApp SAN and backup solution. MR2's recommendation was an EqualLogic SAN and a Dell backup and storage solution. Finally, Xiologix recommended EMC's VNCe series solution. Below are the cost quotes from the vendors for the purchase, installation and training of District IT staff in the use of the SAN. From: Item exus FAS2220 HA, otal Cost: 79,644.01 R2 Solutions EqualLogic PS6100X, AppAssure Backup software for VMware & $ 69,976.87 servers, Dell DL2200 Backup- storage. ioLogix *EMC VNCe3150,Veeam Backup, EMC Data $ 79,299.68 Domain DD620 -12 Backup storage. ioLogix C VNC 5300, Veeam Backup software, EMC Data Domain $ 96,821.47 R620- 1213ackup storage. (Alternative Quote). * Missing some of the required backup software. MR2 was able to provide the District with the best priced solution within our budget. They also seemed to better understand our needs compared to the other vendors. District IT staff is also more familiar with their solution. As such, MR2 Solutions is the recommended provider. Should the PACT Committee support Staffs recommendation followed by Board approval on May 9, the goal would be to complete the implementation of this solution by the end of this fiscal year, June 30 2013. Staff believes this a achievable, subject to committee and Board approval. STRATEGIC PLAN: OE 1 -A: Identify the Current Functionality of Existing Technology and Determine if it is Being Utilized to Full Capacity ATTACHMENTS: Description: Type: PSA MR2 Work Signed - REVISED.pdf PSA with MR2 Solutions Backup Material PROFESSIONAL SERVICES AGREEMENT BETWEEN THE YORBA LINDA WATER DISTRICT AND MR2 Solutions, Inc. PROJECT /SITE: Storage Consolidation, and /or Back -up Software & Hardware Solution DATE: 3/15/2013 THIS PROFESSIONAL SERVICES AGREEMENT ( "Agreement ") is made and entered into on November 14, 2012 by and between the YORBA LINDA WATER DISTRICT, a local public agency, created and operating under authority of Division 12 of the California Water Code ( "District "), and MR2 Solutions, Inc. ( "Consultant ") (collectively referred to herein as the "Parties "). RFC'ITAI,S WHEREAS, District is engaging in the Project described in the Scope of Work attached as Exhibit "A "; and WHEREAS, District requires a professional consultant with the requisite knowledge, skill, ability and expertise to provide the necessary services for District during all phases of the Project to which the specialized services of Consultant are appropriate; and WHEREAS, Consultant represents to District that it is fully qualified and available to perform the services for and as requested by District; and NOW, THEREFORE, in consideration of the mutual promises, covenants, and terms and conditions herein, the Parties agree as follows: AGREEMENT 1.0. SCOPE OF WORK The services to be provided by Consultant ( "Work ") are called out in the Scope of Work attached as Exhibit "A" and incorporated herein by reference. All such Work shall be performed in accordance with the highest professional standards and in such a prompt and continuous fashion as not to impede or delay the overall completion of the Project. 1.1. Project Manager. Consultant acknowledges that continuous and effective communication between District, Consultant, and other consultants (as appropriate) is necessary to the successful completion of the Project. Consultant may also be required to furnish copies of its work product and communications to others as requested by District. Consultant's primary contact with District shall be through District's Project Manager. District's primary contact with Consultant shall be through the Consultant's Project Manager, designated on Consultant's Proposal for Professional Design Services attached as Exhibit "A" and incorporated herein by reference. When requested by District, Consultant's Representative shall attend Project meetings and will undertake, as a part of its professional responsibility under this Agreement, to coordinate its activities with all appropriate individuals and consultants. 1 of 7 1.2. Use of Designs and Drawings. All work product of Consultant, whether created solely by Consultant or in cooperation with others, is prepared specifically and expressly for District and all right, title, and interest therein shall be owned by District. District shall make available to Consultant such information, documents, graphs, studies, etc., which District possesses or has access to, which are relevant to Consultant's Work pursuant to this Agreement. 1.3. Review. Consultant shall furnish District with reasonable opportunities from time to time to ascertain whether the Work of Consultant is being performed in accordance with this Agreement. All Work done and materials furnished shall be subject to final review and approval by District. District's interim review and approval of Consultant's work product shall not relieve Consultant of its obligations to fully perform this Agreement. 1.4. Commencement of Work. The Project start date is to be determined. 1.5. Time Is Of The Essence. Consultant shall perform all Work with due diligence as time is of the essence in the performance of this Agreement. Time limits applicable for the performance of Consultant's Work are established in proposal. 2.0 COMPENSATION. As compensation for performance of the Work specified under the Scope of Work (Exhibit "A "), District shall pay Consultant an amount not to exceed that contained in Consultant's Cost of Support and Services (Exhibit "B "). Payment will be made at the rates set forth in Consultant's Fee Schedule, which is also attached on Exhibit `B" and incorporated herein by reference. Costs or expenses not designated or identified in the Fee Schedule shall not be reimbursable unless otherwise provided in this Agreement. 2.1. Invoicing. Consultant shall submit an invoice within ten (10) days after the end of each month during the term of this Agreement describing the Work performed for which payment is requested. District shall review and approve all invoices prior to payment. District shall pay approved invoices within thirty (30) days of receipt. Consultant agrees to submit additional documentation to support the invoice if requested. If District does not approve an invoice, District shall send a notice to Consultant setting forth the reason(s) the invoice was not approved. Consultant may re- invoice District to cure the defects identified by District. The revised invoice will be treated as a new submittal. District's determinations regarding verification of Consultant's performance, accrued reimbursable expenses, if any, and percentage of completion shall be binding and conclusive. Consultant's time records, invoices, receipts and other documentation supporting the invoices shall be available for review by District upon reasonable notice and shall be retained by Consultant for three (3) years after completion of the Project. 2.2. Extra Services. Before performing any services outside the scope of this Agreement ( "Extra Services "), Consultant shall submit a written request for approval of such Extra Services and receive written approval from District. District shall have no responsibility to compensate Consultant for any Extra Services provided by Consultant without such prior written approval. 3.0 TERMINATION. District may terminate this Agreement at any time upon ten (10) days written notice to Consultant. Should District exercise the right to terminate this Agreement, District shall pay Consultant for any Work satisfactorily completed prior to the date of termination, based upon Consultant's Fee Schedule. Consultant may terminate this Agreement upon ten (10) days written notice to District in the event of substantial failure by District to 2 of 7 perform in accordance with the terms hereof through no fault of Consultant; or in the event District fails to pay Consultant in accordance with the terms in Section 2.0; or if Consultant's Work hereunder is suspended for a period of time greater than ninety (90) days through no fault of Consultant. 3.1. Withholding Payment. In the event District has reasonable grounds to believe Consultant will be materially unable to perform the Work under this Agreement, or if District becomes aware of a potential claim against Consultant or District arising out of Consultant's negligence, intentional act or breach of any provision of this Agreement, including a potential claim against Consultant by District, then District may, to the fullest extent allowed by law, withhold payment of any amount payable to Consultant that District determines is related to such inability to complete the Work, negligence, intentional act, or breach. 4.0. SAFETY. Consultant shall conduct and maintain the Work so as to avoid injury or damage to any person or property. Consultant shall at all times exercise all necessary safety precautions appropriate to the nature of the Work and the conditions under which the Work is to be performed, and be in compliance with all applicable federal, state and local statutory and regulatory requirements including State of California, Department of Industrial Relations (Cal /OSHA) regulations. Consultant is responsible for the safety of all Consultant personnel at all times during performance of its Work, including while on District property. 5.0 INDEMNIFICATION. 5.1. When the law establishes a professional standard of care for the Consultant's services, to the fullest extent permitted by law, Consultant will defend, indemnify and hold harmless District, its directors, officers, employees, and authorized volunteers from and against all claims and demands of all persons that arise out of, pertain to, or relate to the Consultant's negligence, recklessness, or willful misconduct in the performance (or actual or alleged non - performance) of the Work under this agreement. Consultant shall defend itself against any and all liabilities, claims, losses, damages, and costs arising out of or alleged to arise out of Consultant's performance or non - performance of the Work hereunder, and shall not tender such claims to District nor to its directors, officers, employees, or authorized volunteers, for defense or indemnity. 5.2. Other than in the performance of professional services, to the fullest extent permitted by law, Consultant will defend, indemnify and hold harmless District, its directors, officers, employees and authorized volunteers from and against all claims and demands of all persons arising out the performance of the Work (including the furnishing of materials), including but not limited to claims by the Consultant, Consultant's employees and any subconsultants for damages to persons or property, except for damages resulting from the willful misconduct or active negligence of District, its directors, officers, employees, or authorized volunteers. 5.3. Consultant shall defend, at Consultant's own cost, expense and risk, any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against District or any of its directors, officers, employees, or authorized volunteers, with legal counsel reasonably acceptable to District. Consultant shall pay and satisfy any judgment, award or decree that may be rendered against District or any of its directors, officers, employees, or authorized volunteers, in any and all such aforesaid suits, actions, or other legal proceedings for which Consultant is obligated to defend, indemnify 3 of 7 and hold harmless District, its directors, officers, employees and authorized volunteers under this Agreement. 5.4. Consultant shall reimburse District or its directors, officers, employees, and authorized volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by District or its directors, officers, employees, or authorized volunteers. 6.0 INSURANCE REQUIREMENTS. Prior to execution of this Agreement, and at any time thereafter on request, Consultant shall provide executed certificates of insurance and policy endorsements acceptable to District evidencing the required coverage and limits for each insurance policy. Each insurance policy shall be primary insurance as respects District, its affiliated organizations and its and their respective officers, directors, trustees, employees, agents, consultants, attorneys, successors and assigns (collectively, the "Covered Parties ") for all liability arising out of the activities performed by or on behalf of Consultant. Any insurance, pool coverage, or self - insurance maintained by Covered Parties shall be excess of Consultant's insurance and shall not contribute to it. Each insurance policy shall provide, or be endorsed to provide, a waiver of rights of subrogation against Covered Parties. Each insurance policy shall provide, or be endorsed to provide, that coverage shall not be cancelled except after thirty (30) days prior written notice by U.S. Mail (ten (10) days for non - payment of premium) has been given to District. Unless otherwise approved by District, each insurance provider shall be authorized to do business in California and have an A.M. Best rating (or equivalent) of not less than "A: VII." Consultant shall provide and maintain at all times during the performance of this Agreement the following insurance: (1) Commercial General Liability ( "CGL ") insurance; (2) Automobile Liability insurance; (3) Workers' Compensation and Employer's Liability insurance; and (4) Errors and Omissions ( "E &O ") liability insurance. 6.1. Commercial General Liability. Each CGL policy shall identify Covered Parties as additional insured, or be endorsed to identify Covered Parties as additional insured using ISO policy form "CG 00 01" with an edition date prior to 2004, or the exact equivalent. Coverage for additional insured shall not be limited to vicarious liability. Defense costs must be paid in addition to limits. Each CGL policy shall have liability coverage limits of at least $1,000,000 per occurrence for bodily injury, personal injury and property damage, and either at least (a) $2,000,000 aggregate total bodily injury, personal injury and property damage applied separately to the Project; or at least (b) $5,000,000 general aggregate limit for all operations. CGL insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 6.2. Automobile Liability. Each Automobile Liability policy shall require coverage for "any auto" and shall have limits of at least $1,000,000 for bodily injury and property damage, each accident, and shall use ISO policy form "CA 00 O1," including owned, non -owned and hired autos, or the exact equivalent. If Consultant owns no vehicles, this requirement may be satisfied by a non -owned auto endorsement to the CGL policy described above. Automobile Liability insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 4 of 7 6.3. Workers' Compensation/Employer's Liability. Consultant shall cover or insure the existence of coverage under the applicable laws relating to Workers' Compensation insurance, all of their employees employed directly by them or through subconsultants at all times in carrying out the Work contemplated under this Agreement, in accordance with the "Workers' Compensation and Insurance Act" of the California Labor Code and any amendatory Acts. Consultant shall provide Employer's Liability insurance with limits of at least $1,000,000 each accident, $1,000,000 disease policy limit, and $1,000,000 disease each employee. By Consultant's signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code, which requires every employer to be insured against liability for Workers' Compensation or to undertake self - insurance in accordance with the provisions of that code, and that Consultant will comply with such provisions before commencing Work under this Agreement. Upon the request of District, subconsultants must provide certificates of insurance evidencing such coverage. 6.4. Errors and Omissions. Each E &O policy shall have limits of at least $1,000,000 per claim and $1,000,000 aggregate. Architects' and Engineers' coverage is to be endorsed to include contractual liability. E &O insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 7.0. INDEPENDENT CONTRACTOR. The Parties agree that the relationship between District and Consultant is that of an independent contractor and Consultant shall not, in any way, be considered to be an employee or agent of District. Consultant shall not represent or otherwise hold out itself or any of its directors, officers, partners, employees, or agents to be an agent or employee of District. District will not be legally or financially responsible for any damage or loss that may be sustained by Consultant because of any act, error, or omission of Consultant or any other consultant, nor shall Consultant make any claim against District arising out of any such act, error, or omission. 7.1. Taxes and Benefits. Consultant shall be solely responsible for the payment of all federal, state and local income tax, social security tax, Workers' Compensation insurance, state disability insurance, and any other taxes or insurance Consultant, as an independent contractor, is responsible for paying under federal, state or local law. Consultant is not eligible to receive Workers' Compensation, medical, indemnity or retirement benefits through District, including but not limited to enrollment in CalPERS. Consultant is not eligible to receive overtime, vacation or sick pay. 7.2. Permits and Licenses. Consultant shall procure and maintain all permits, and licenses and other government- required certification necessary for the performance of its Work, all at the sole cost of Consultant. None of the items referenced in this section shall be reimbursable to Consultant under the Agreement. 7.3. Methods. Consultant shall have the sole and absolute discretion in determining the methods, details and means of performing the Work required by District. Consultant shall furnish, at its own expense, all labor, materials, equipment, tools and transportation necessary for the successful completion of the Work to be performed under this Agreement. District shall not have any right to direct the methods, details and means of the Work; however, Consultant must receive prior written approval from District before assigning or changing any assignment of Consultant's project manager or key personnel 5 of 7 and before using any subconsultants or subconsultant agreements for services or materials under this Agreement and any work authorizations. 8.0. NOTICES. Any notice may be served upon either Party by delivering it in person, or by depositing it in a U.S. Mail Deposit Box with the postage thereon fully prepaid, and addressed to the Parry at the address set forth below: District: Primary Consultant: Secondary (Backup) Consultant Steven Conklin, Interim General Manager Yorba Linda Water District P.O. Box 309 Yorba Linda, California 92885 -0309 Basil Buencamino - MR2 Solutions Hugo Nieto — MR2 Solutions Any notice given hereunder shall be deemed effective in the case of personal delivery, upon receipt thereof, or, in the case of mailing, at the moment of deposit in the course of transmission with the United States Postal Service. 9.0 ASSIGNMENT. Neither Consultant nor District may assign or transfer this Agreement, or any part thereof, without the prior written consent of the other Party, which shall not be unreasonably withheld. 10.0 ATTORNEY'S FEES. In the event of any action arising out of, or in connection with, this Agreement, or the Work to be performed hereunder, the prevailing Party shall be entitled to have and recover, in addition to damages, injunctive or other relief, its reasonable costs and expenses, including without limitation, its attorney's fees. 11.0. BINDING ARBITRATION. Within thirty (30) days after service of a civil action on either Parry arising out of, or in connection with, this Agreement, either Party may elect to submit the action to binding arbitration before the Judicial Arbitration and Mediation Service ( "JAMS "), located in Orange County. The Parties agree that upon an election to arbitrate, any civil action filed will be stayed until arbitration proceedings have concluded. Upon submission of the matter to JAMS, the submitting Parry shall obtain from JAMS a list of three (3) randomly selected arbitrators and serve said list upon the other Party. In the event that there are more than two parties to the action, the number of arbitrators randomly selected and included in the list shall be increased by two for each additional party involved. Upon service of the randomly selected list of arbitrators, each party shall have twenty (20) days to eliminate two arbitrators from the list and return it to JAMS, with the selected arbitrator being the remaining name on the list. Should more than one name remain on the list, JAMS will randomly select the arbitrator from the names remaining on the list. Arbitration shall be scheduled for hearing on the merits no later than six (6) months after the date the arbitrator is selected. All parties shall be permitted to conduct discovery as provided by the current rules of the California Code of Civil Procedure. All costs of JAMS or of the arbitrator for Work shall be divided equally among the Parties, unless otherwise ordered by the arbitrator. In an arbitration to resolve a dispute under this provision, the arbitrator's award shall be supported by law and substantial evidence. 12.0 WARRANTY. Consultant warrants that the Work to be rendered pursuant to this Agreement shall be performed in accordance with the standards customarily provided by an experienced and competent professional rendering the same or similar services. 13.0 FORCE MAJEURE. Upon written notice by the owing Party, the respective duties and obligations of the Parties hereunder (except District's obligation to pay Consultant such sums as 6 of 7 may become due from time to time for Work rendered by it) shall be suspended while and so long as performance thereof is prevented or impeded by strikes, disturbances, riots, fire, governmental action, war acts, acts of God, or any other cause similar or dissimilar to the foregoing which are beyond the reasonable control of the Parry from whom the affected performance was due. 14.0 ENTIRE AGREEMENT. This Agreement, and the attached Exhibits, represent the entire and integrated agreement between District and Consultant and supersedes all prior negotiations, representations, or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both District and Consultant. IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be entered into as of the day and year written above. District: Consultant: Yorba Linda Water District LIZA I� Steve Conklin, Interim General Ron Salazar — General Manager Manager APPROVED AS TO FORM: McCormick, Kidman and Behrens, LLP Lo Arthur G. Kidman, General Counsel Attachments: Exhibit A: Scope of Work/Services Exhibit B: Fee Schedule Exhibit C: Hardware & Software Quote 7 of 7 MR2 Solutions, Inc. 18662 MacArthur Blvdl, Suite 390 Irvine Ca 92612 �uT�d Tel: (949) 474 -4495 Fax: (949) 474 -4435 Tuesday, April 30, 2013 STATEMENT OF WORK (EXHIBIT A) Rick Walkmeyer Yorba Linda Water District 1717 East Miraloma Avenue Placentia Ca 92870 Network Virtualization Proposal & Technology Refresh Based on previous meetings and conversations, the purpose of this project is to accomplish the following objectives: 1) Refresh servers and storage technology 2) Design a virtualized network environment for enhanced data protection strategy and provide business continuity solution for the company. This service provides for the installation of VMWare ESX software on up to three (3) hosts; integration with Dell external storage device, integration into a Virtual Center Console with the creation of up to 6 -8VMs utilizing pre- defined image templates which is a function of the virtual center 3) Consolidate and centralize storage to a robust, scalable and high performance SAN 4) Consolidate old, stand -alone servers to a redundant, high availability and virtualized server environment with automatic server fail -over. The services outlined above will be provided during the hours of 8:00am to 6:00pm — Monday through Friday. Not Included with this Service are as follows: De- installation or re- installation of product(s) or business application(s) Installation and support of all business applications running on existing network infrastructure. We may assist and support the end -user in installing & configuring business applications in the VMWare environment. The following tasks will be performed as part of the proposed services for Yorba Linda Water District. 1) Data Consolidation and Centralized Storage Implementation (Dell EQUALLOGIC) a. Initialized both SANS by providing (Member name, Group name, IP SAN addresses and define storage pool(s)). b. Create volumes based on a consolidated data requirements including (SQL, Exchange, Linux, ERP, CRM, File & Print, etc.) c. Create schedules for volume snapshots and /or volume collections d. Install and configure switches for high -data processing environment including the following parameters (Flow control, Jumbo Frame, Unicast, etc.) e. Plan for data migration from multiple server sources to the SAN. f Setup and install Microsoft 1SCSI initiator on servers to enable SAN volumes to be mounted back to the physical servers. g. Assist end -user in the initial stages of the actual data migration. Customer to complete the entire data migration. h. Setup and configure both EqualLogic arrays for data replication. Perform side by side replication between the two SAN for initial seeding of data to be replicated off -site. 2) Server Consolidation and Virtualization (Dell PowerEdge servers) a. Setup and install three (3) VMWare Vsphere ESX host servers — Vanilla installation b. Setup and install VMware Virtual Center software (Separate physical box recommended) c. Create virtual server machines based on newly defined network infrastructure schematics d. Configure server Vmotion / DRS to setup automatic server fail -over between ESX hosts. MR2 Solutions, Inc. 18662 MacArthur Blvdl, Suite 390 Irvine Ca 92612 �uT�d Tel: (949) 474 -4495 Fax: (949) 474 -4435 e. Prepare for server migration of the following server functions (Domain controller, print servers, MS Exchange server, Blackberry Server, SQL Server, CRM, File & Print servers, Engineering apps, Citrix or MS Terminal Server) f Determine any other existing servers that can be virtualized and identify existing physical servers not eligible for virtualization g. Create dedicated volume for VMWare for centralized storage of all virtual machine images including VMDKs & VMFS data for enhanced management h. Configure Host Clustering 3) Integrate Dell EqualLogic data volumes with the virtualized servers a. Connect external Dell EqualLogic volume to VMS through 1SCSI initiator b. Test new network environment with virtualized servers and SAN EqualLogic c. Make necessary adjustment d. Plan and schedule for final network cutover. e. Conduct product orientation session and review the associated documentation with the customer. This overview does not replace system overview (sanity check) to be conducted by Dell team f Obtain customer acknowledgement of the services performed. g. Perform System Documentation on configured parameters covering ESX Hosts servers, Dell EqualLogic array & Switches 4) Re- architecting the Network Backup Equipment a. Design various VLANs network structures according to the various requirements of the applications including, SAN, telephone, DMZs, production network, etc. b. Configure each VLAN according to the required parameters of various applications (if necessary) c. Methodically consolidate and migrate existing port connections from old equipment to the new Switching equipment if necessary. MR2 Solutions, Inc. 18662 MacArthur Blvdl, Suite 390 Irvine Ca 92612 �uT�d Tel: (949) 474 -4495 Fax: (949) 474 -4435 EXHIBIT B CONSULTANTS'S FEE SCHEDULE Standard Terms: • Estimated days for setup and installation: 8 business days ($12,000) • Project Daily Rate: $1500 • Travel fee (waived) • Net 30 Invoice term • 4 -hour work (billing) increment • In addition MR2 will include 8 hour of training workshop on Dell EqualLogic Auto - snapshot Manager, Replication workshop, Group Manager Administration (free of charge) • Dell Channel Team will provide a post installation review with customer for some Q &A session Billing Term: ® T &M ❑ Service Contract Billing Rate: $15001 per Engineer Full Day _® Scheduled visit ® Emergency Call ❑ Date Scheduled: Customer Authorization Signature Date: MR2 Solutions, Inc. 18662 MacArthur Blvdl, Suite 390 Irvine Ca 92612 �uT�d Tel: (949) 474 -4495 Fax: (949) 474 -4435 EXHIBIT C HARDWARE & SOFTWARE PROPOSAL ot 5�LU7idN5 18662 MacArthur Blvd, Suite 400, Irvine, Ca 92612 t.949- 474 -4495 f.949- 474 -4435 F- BillTo Ship To Yorba Linda Water District Yorba Linda Water District Rick Walkemeyer Rick Walkemeyer 1717 East Miraloma Avenue 1717 East Miraloma Avenue Placentia, CA 92870 Placentia, CA 92870 Phone 714 - 701 -3086 Fax Terms NET 30 Line Qty 1 Phone 714 - 701 -3086 Fax P.O. Number Ship Via Description Storage Virtualization Data Protection Project r►���iCi]:L[eT: Dell EqualLogic PS6100X, Mainstream Performance, 10K SAS Drives 21.6TB capacity, 10K SAS, 24x 90OGB Dual Controllers, HA with failover INFO Channel Partner Installation Required Asynchronous Replication Snaps /Clones with integration for MS SQL, Exchange, Hyper V and VMware SAN HQ multi group monitoring software RackRails, Rapid Rails for Dell Rack Power Cord, C13 to C14, PDU Style, 12 Amps, 2 meter, Qty 1 Power Cord, C13 to C14, PDU Style, 12 Amps, 2 meter, Qty 1 3 1 SUPPORT ProSupport: 7x24 HW / SW Tech Support and Assistance, 3 Year NBD 4 SubTotal 5 1 BACKUP STORAGE DL2200 Perf, 2xE5620 Proc, 2x500GB HD, H700i (224 -9308) 32GB Memory (8x4GB), 1333MHz Dual Rank RDIMMs for 2 Processors LV (317 -5908) 6 x 3TB 720ORPM NL SAS 3.5 inch Hard Drives (342 -3025) Windows Server 2008 R2 SP1, Standard Edition, Includes 5 CALS (421 -5425) Quoi- Number YLWD42213 Date 04/22/13 Your Sales Rep Unit Price Ext. Price $37,198.00 $37,198.00 $6,216.48 $6,216.48 $43,414.48 $9,800.00 $9,800.00 PRICES SUBJECT TO CHANGE - PRICES BASED UPON TOTAL PURCHASE - ALL DELIVERY, TRAINING OR CONSULTING SERVICES TO BE BILLED AT PUBLISHED RATES FOR EACH ACTIVITY INVOLVED - GENERALLY ALL HARDWARE COMPUTER COMPONENTS PROPOSED ABOVE ARE COVERED BY A LIMITED ONE YEAR WARRANTY, COVERING PARTS AND LABOUR FOR HARDWARE ONLY AND ON A DEPOT BASIS - WE SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR WITH REGARD TO ANY LICENSED PRODUCTS. WE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, INTERRUPTION OF BUSINESS, Page 1 of 2 Line I Qty Description I Unit Price I Ext. Price CommVault Simpana 9.0 Advanced Dedupe Edition with No License (421 -4793) ReadyRails Sliding Rails with Cable Management Arm (330 -6276) Dell Hardware Limited Warranty Plus On Site Service Initial Year (922-5857) Pro Support : Next Business Day Onsite Service After Problem Diagnosis, 2Year Extended (927 -1232) ProSupport : 7x24 HW / SW Tech Support and Assistance , 3 Year(927 -1272) Dell Hardware Limited Warranty Plus On Site Service Extended Year (929-6508) Pro Support : Next Business Day Onsite Service After Problem Diagnosis, Initial Year (931 -4970) Dell ProSupport. For tech support, visit http: / /support.dell.com /ProSupport or call 1- 800 - 945 -3355 (989 -3439) Power Cord, NEMA 5 -15P to C13, 15 amp, wall plug, 10 feet / 3 meter (310 -8509) Power Cord, NEMA 5 -15P to C13, 15 amp, wall plug, 10 feet / 3 meter (310 -8509) 6 3 APPASSURE $575.52 $1,726.56 LICENSE AppAssure Backup and Replication for Windows Server Version 5 - Physical Servers 7 12 $617.18 $7,406.16 AppAssure Backup and Replication for VMWare (Priced per Socket) Version 5 - Virtual Servers *3 Temporary 90 day keys for Windows Servers* 8 1 MAINTENANCE $2,158.20 $2,158.20 Dell Pro Support for Appassure 9 1 SERVICES $288.00 $288.00 Remote Installation Services - Basic 10 *Contact Sales Rep: Chris Moynier 949 - 474 -4495 x230 *Sales tax and fees applicable upon order SubTotal $64,793.40 Name Date *Tax $5,183.47 *Shipping $0.00 Purchase Order # Signature Total $69,976.87 PRICES SUBJECT TO CHANGE - PRICES BASED UPON TOTAL PURCHASE - ALL DELIVERY, TRAINING OR CONSULTING SERVICES TO BE BILLED AT PUBLISHED RATES FOR EACH ACTIVITY INVOLVED - GENERALLY ALL HARDWARE COMPUTER COMPONENTS PROPOSED ABOVE ARE COVERED BY A LIMITED ONE YEAR WARRANTY, COVERING PARTS AND LABOUR FOR HARDWARE ONLY AND ON A DEPOT BASIS - WE SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR WITH REGARD TO ANY LICENSED PRODUCTS. WE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, INTERRUPTION OF BUSINESS, Page 2 of 2 Meeting Date: To: From: Presented By: Prepared By: Subject: SUMMARY: AGENDA REPORT May 7, 2013 Public Affairs- Communications- Technology Committee Steve Conklin, Acting General Manager Art Vega, Acting IT Manager Art Vega, Acting IT Manager Budgeted: Dept: Status of Dynamics GP Consultant ITEM NO. 5.1 Yes Information Technology As discussed in previous PACT Committee meetings and to recap the events leading to this point, there was a need to review the HR & Payroll modules and rectify the issues staff is having in using these modules. The IT Department added the cost to resolve this issue in the current FY 2012/13 budget and in August 2012 staff moved forward with this project. Legal counsel advised staff to move forward with Negotium Technologies only after a new PSA was executed along with a new scope. As the PSA was being completed, it was determined that the best approach in resolving these issues was using two steps which are as follows: Phase I: Identify and Resolve outstanding issues in GP's HR & Payroll Modules Phase 11: Training (Based also on findings in Phase 1) In a discussion held with the HR Manager, it was decided that it would be best to delay this project until a new HR Technician was hired. The HR Technician was hired on February 25, 2013 and the IT Department in early March 2013 approached the HR Manager in continuing this project to which she agreed. The IT Department's goal was to complete this project by end of fiscal year June 30, 2013. DISCUSSION: Chris Zeiler from Negotium Technologies visited the District on March 19, 2013, for a kick -off meeting to discuss a plan of action and to discuss current issues in the HR and Payroll Modules of Dynamics GP. District staff from IT, Finance and HR attended this meeting. Our plan was to continue with the two -phase approach. On March 28, 2013, Chris met with Finance and IT staff to review the payroll process. Finance staff walked through their process of completing payroll in Dynamics GP. Issues they had were also discussed. On April 11, 2013, he met with HR and IT staff to review HR issues. HR staff walked through how they went about using the HR module in Dynamics GP. Staff went through several types of work including but not limited to: adding a new employee, adjusting an employee's pay, and adjusting an employee's benefits just to name a few items. After meeting with HR staff, he met with the HR Manager and IT staff to discuss the HR Manager's needs and to discuss what other options are available with the software that she may be interested in implementing, Upon gathering all this information he was able to deliver to us his system audit of the HR & Payroll modules within Dynamics GP and an estimated cost to resolve these identified issues. Attached for the Committee to review is Chris Zeiler's system audit of the District's GP HR & Payroll Modules and also an estimated cost to complete Phase I of this HR- Payroll project. Upon completion of Phase I, it is the intention to move forward with Phase II which has been identified as 3 days of training based on feedback from IT staff and HR Manager. ATTACHMENTS: YLWD HR -PR Audit Findings.pdf Description: GP HR -PR Audit Results Type: Backup Material PRJ- GP HR AND PR IMPLEMENTATION Backup Material 04609 Human Resources and Payroll Implementation Assistance.pdf ASSISTANCE 6. Yorba Linda Water District 4/15/2013 Prepared By: Chris Zeiler Negotium Technologies FIA NeLyotium Table of Contents Negotium Technologies US 980 91h St., 16`h FIr. Sacramento, CA 95814 800.975.7269 I www.Nesotium- us.com Overview....................................................................................................................................... ..............................2 CurrentState ................................................................................................................................ ..............................3 SystemConfiguration ................................................................................................................... ..............................3 Business Processes Review ........................................................................................................... ..............................5 I. Employee Setup ................................................................................................................ ..............................5 II. Employee Modification .................................................................................................... ..............................6 III. Reporting and Analytics ................................................................................................ ..............................7 Business Process Summary .......................................................................................................... ..............................7 Recommendations........................................................................................................................ ..............................8 MW Negotium Overview Negotium Technologies US 980 9`h St., 16`h FIr. I Sacramento, CA 95814 800.975.7269 I www.Nesotium- us.com The purpose of this document is to detail the current state of Yorba Linda Water Districts HR /PR system within Dynamics GP. This includes Human Resources, Payroll, Enterprise Leave Management and related integration points with Project Accounting. In addition this document will detail future business goals and requirements of the module(s) within Dynamics GP. Recommendations will be provided which may include configuration, training, custom report development or identification of complimentary modules to meet these requirements. The findings of the system audit were as a result of an onsite system review and onsite meetings with the YLWD between 3/15/13 and 4/15/13. Page 2 Current State The following section details the current configuration as of 4/15 well as the business processes as explained by the discovery meetings. System Configuration Dynamics GP Version 10.00.1868 Enterprise Leave Management Notable Setup Options Human Resources Preferences e� . File Edit Tool, Hold sa Vorba Linda Water District 4j15�2013 Update Seniority Date with Adjusted Hire Dale r' r" Adjusted hire date for benefits r" Adjusted hire date for length of service r" Address change report r Purge Applicants Days before purging (lj r Last purge date 3/21312013 Pay Step slGrades r✓ Use Pay Steps /Grades Base Pay Step Increases on: Adjusted Hire Dale rIPosition Training Link Class � Course fEEG Reporting r EEG -1 l' EE0 4 F Auto Create Position/Pay Code links 57 Edit Attendance Maintenance and Earnings History F Enable Reason for Pay Adjustment 7 Enable Cancel on Reason for Pay Adjustment r— Ignore PositionlSalary Matrix Links F, Default Employee Info to Dependent Info Roll Forward System To Do List r Purge To Do Lists System/Personal) To Do purge ( #days) [1I� rIAutomatically Create /Update Vacancies 7 Never r Always r Ask Each Time fAutomatically Create /Update Organizational Requisitions 4 Never f' Always i Ask Each Time Employee Filters User Access Duplication F— Division e Grant user Q F Depanment Like user Q r J Li OK Cancel Automatic Update of Payroll Benefits & Deductions Selected (Silent Update) Page 3 Page 4 Negotium Technologies Us Negotium 980 9`h St., 16`h FIr. I Sacramento, CA 95814 800.975.7269 1 www.Negotium- us.com Business Processes Review I. Employee Setup a. Amelia and staff use NeoGov to track the employee application process and are happy with the functionality b. Employee is entered into the Employee Maintenance window using the next sequential ID supplied by HR c. After employee class is selected the SUTA State and Workers comp codes disappear and need to be re- entered i. Amelia chooses to roll down defaults from the employee class d. Emergency contact information is entered using the human resources button e. Driver license and internal user id information is tracked using the Extra Fields button under HR f. Pay Code maintenance window is opened and the REG Pay Code is entered. i. Users get the following error prompt: Prompt: Get prompted 'a pay amount can't be located for the step and date. Do you want to continue and set the employee pay rate to zero? CLICK CONTINUE ii. User enters the current date as the effective date and saves the record. Gets the following prompt: Prompt: After saving they get 'Salary Matrix is not set for this Position, Pay Type combination iii. In many instances the users need to enter the actual pay step amount into the paycode amount field, it is not being captured from the table and associating with the employee /pay code g. Users are being prompted for'reason for change' upon completing common employee changes. This is a point of frustration h. In some instances all related Pay Codes for the employee will default, when this is not the case Amelia will use the quick assignment window to assign all relate pay codes. i. Users then enter Benefits in the Employee Benefit Maintenance window There is some confusion on the effective Start /End Dates and where they are defaulting from ii. Amelia is manually tracking eligibility dates and adding specific benefits at time of eligibility. For instance, when the employee completes a 90 day probationary period iii. Users are not entering the actual eligibility dates for the employee during benefit assignment j. Direct Deposit information is saved on the employee record i. YLWD only offers direct deposit k. Additional Issues /Requirements Page 5 Negotiu`m Technologies Us Negotium 980 9`h St., 16`h FIr. I Sacramento, CA 95814 800.975.7269 I www.Negotium- us.com i. Position budgeting and vacancies are not being tracked and reported efficiently ii. Gina would like to quickly produce budget and vacancy reports from GP iii. Employee setup should be an easier process with more default information coming from system setup and position setup iv. User access should be restricted to the HR department and payroll /accounting should not have access to create or modify employee records v. Review dates need to be entered and tracked more efficiently with as little manual manipulation as possible II. Employee Modification a. Employee Review Dates and Pay Step changes are not tracked or triggered within GP i. Manual reports are being kept to track review dates and many are overdue b. When an employee is promoted and the Pay Step table is changed for the REG Pay Code they are prompted with the following error: Salary Matrix is not set for this Position, Pay Type combination c. The position is updated during the promotion step (if applicable) however the system sometimes freezes during modifications to the pay step id. i. When this occurs they must close the employee pay code maintenance window and manually enter the pay step amount on the pay code to calculate payroll. d. When this happens they simply retrieve the hourly rate from the printed pay table and manually input it on the REG pay code e. When certain changes are made to the employee the system prompts for a reason for change. This is a point of frustration f. Additional Issues /Requirements i. When mass updates to pay table are required Amelia needs to make them manually. They would like to increase /decrease rates across the board with greater efficiency. ii. Better tracking of reviews is desired. With notifications and applicable pay step updates being automatically triggered iii. Review data would also be helpful to capture in HR iv. OSHA Log report seems to only be updated for 2011. Need to review the report and data. Page 6 MW Negotium Negotium Technologies US 980 9`h St., 16`h FIr. I Sacramento, CA 95814 800.975.7269 I www.Nesotium- us.com III. Reporting and Analytics a. Vacancies and position budgets are not being maintained and reported in GP b. Merit reviews and probationary periods are not being maintained and reported in GP c. Gina cannot produce an accurate position control report detailing FT /PT /Vacancies by Div /Dep Business Process Summary In conclusion, YLWD is utilizing portions of the human resources and payroll modules to successfully maintain the employee database and run payroll. Utilizing the system as it is currently configured requires additional manual processes and manual reports in order to meet the requirements of operations and management. The following key deficiencies need to be addressed: ➢ Update user security and rolls and internal responsibilities for maintaining employee records ➢ Update the human resources and payroll links between deduction and benefit codes ➢ Update configurations for organizational chart (ie Positions and Departments) ➢ Update Employee links to pay step table and associated employee merit reviews ➢ Provide end to end training on configuration methodology and day to day tasks within the system. Page 7 Recommendations The following table outlines the recommendations which directly address the aforementioned deficiencies. Each recommendation contains a specific objective to increase the efficiency of the system. Page 8 Description Modify user security and update human . Configuration Summary MI This will eliminate the disparity between HR /PR ID 1 resources and payroll inks deduction codes and notify users of entering incorrect information 2 Review and update requirements for change Configuration This will adjust the need to track employee tracking record changes with reason codes 3 Review and update current position control Configuration, This will provide the starting point for our Analysis position control reporting and the basis of our organizational chart 4 Review and set defaults on positions codes Configuration, This further simplify the process of employee Analysis setup and allows defaults to be tracked at the system and position level 5 Reconcile HR /PR deduction codes and clean Configuration, This will synchronize the benefit and deduction up employee records Data Review codes between HR /PR and increase the availability of reporting and analytics 6 Review and Audit Pay Step table links Data Review, Audit employee links to pay table and current Configuration effective dates for advancement. This will build the underlying data relationships for the merit review report. Correct Salary Matrix and position /pay type prompts during employee pay code assignment 7 Employee Reviews Reporting Configure reminders and merit reviews. Provide assistance with creating the Merit Review Report provided by Gina 8 Pay Step Table Maintenance Configuration, Provide details on changes to the pay rate table Training for cost of living adjustments across the entire organization Page 8 Negotium Technologies 980 9th Street, 16th Floor, PMB 1626 F441 Sacramento, CA 95814 phone: 800 - 975 -7269 t fax: 888 - 787 -6743 YORBA LINDA WATER DISTRICT 1717 E Miraloma Ave. Placentia, CA 92870 Quote CONSULTING PRJ- 04609 -RHSG Rev.0 HR AND PR IMPLEMENTATION ASSISTANCE Zeiler, Chris - 980 9th Street 16th Floor PMB 1626 Sacramento, CA 95814 Contact: - Inclusions: 1) Modify Use Security & HR /PR Options 2) Assistance with Auditing Position Controls and Budges 3) Assitasnce with position setup 4) Reconciliation of HR /PR master records and configurations 5) Audit and correct pay step table Links for Employee / Pay Codes 6) Audit and correct employee review configurations and data 48.00 160.00 Total USE) Prepared by: Zeiler, Chris 2013/04/29 10:50 7,680.00 7,680.00 Please apply all applicable taxes. The proposal is valid for 5 business days. Software - Payment for software and enhancement plans is due in full at time of Invoice. Order is non - refundable and will be placed upon receipt of payment. Professional Services - The services proposed is an estimate ONLY and may be subject to change should the scope of work, or the discovery upon which it is based, changes. If actual work is to exceed this amount, another proposal will be submitted for acceptance. Applicable taxes, if any, will be added to this amount. - Travel expenses and travel time, which is billed at 50% of hourly services rate, is separately invoiced. - We require a 48 hour cancellation notice for all confirmed and scheduled appointments; otherwise a minimum of 4 hours will be billed at full rate. p r Ati Approved by: Date Negotium Technologies 980 9th Street, 16th Floor, PMB 1626 Sacramento, CA 95814 phone: 800 - 975 -7269 fax: 888 - 787 -6743 Prepared by: Zeiler, Chris 2013/04/29 10:50 Thank you for the confidence you place in us! ITEM NO. 5.2 AGENDA REPORT Meeting Date: May 7, 2013 Subject: YLWD.com Review and Analytics Report (To be provided at the meeting.) ATTACHMENTS: Description: Type: Backup Material Distributed Less Than 72 Hours Prior to Analytics Web Site Data.pdf Backup Material the Meeting Goc,�,gIc Analytics Yorba Linda Water District - http: //w .ylwd.com All Web Site Data [DEFAULT] Audience Overview % of visits: 100.00% Overview • Visits 300 150 Apr 15 3,665 people visited this site Visits Unique Visitors 5,068 V v-!`V� 3,665 Pageviews Pages / Visit v'V -V'I u 10,009 ----A 1.97 Avg. Visit Duration Bounce Rate 00:01:22 "" 63.38% % New Visits O" tin"' 48.24% Language 1. en -us 2. en 3. zh -cn 4. en -gb 5. zh -tw 6. ko 7. ko -kr 8. c 9. en-us 10. fr Go to this report Apr 5, 2013 - May 5, 2013 Apr 22 Apr 29 ■ Returning Visitor New Visitor I Visits % Visits 4,993 - 98.52% 43 0.85% 11 0.22% 9 0.18% 4 0.08% 2 0.04% 2 0.04% 1 0.02% 1 0.02% 1 0.02% © 2013 Google Backup Material Distributed Less Than 72 Hours Prior to the Meeting AGENDA REPORT Meeting Date: May 7, 2013 ITEM NO. 5.5 Subject: Status of Public Outreach Activites ATTACHMENTS: Description: Type: PACT - Public Outreach Activities FY 12- 13.docx Public Outreach Activities FY 12 -13 Backup Material VI a� W c� O �L V) C) C) w 0 0 LO O O m o U (n V) O r+ C) f� C) p O O a) U A u w O CL V) cn ° vi ° LO ° o 0 V) N O cn O LO �G �G V) cn V) O V) V) V) V) V) V) V) V) vi cn cn V) O cn V cn cn cn cn cn V) V) cn �+ r rp r r 3 1r 3 r r r r r r r r¢ r r. r. r. r. r. r. r. r. r. 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