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HomeMy WebLinkAbout2008-08-11 - Personnel-Risk Management Committee Meeting Agenda PacketNL w YORBA LINDA WATER DISTRICT PERSONNEL-RISK MANAGEMENT COMMITTEE MEETING Monday, August 11, 2008, 4:00 p.m. 1717 E. Miraloma Avenue, Placentia, CA 92870 - Tel: (714) 701-3020 ITEMS DISTRIBUTED TO THE BOARD COMMITTEE LESS THAN 72 HOURS PRIOR TO MEETING Pursuant to Government Code section 54957.5, non-exempt public records that relate to open session agenda items and are distributed to the Board Committee less than seventy-two (72) hours prior to the meeting will be available for public inspection in the lobby of the District's business office located at 1717 E. Miraloma Avenue, Placentia, CA 92870, during regular business hours. When practical, these public records will also be made available on the District's internet website accessible at htto://www.vlwd(@vlwd.com. AGENDA • COMMITTEE: Director Paul R. Armstrong, Chair Director Ric Collett Alternate: John W. Summerfield STAFF: Michael A. Payne, General Manager Gina Knight, HR Manager INTRODUCTION OF VISITORS AND PUBLIC COMMENTS: Any individual wishing to address the committee is requested to identify themselves and state the matter on which they wish to comment. If the matter is on this agenda, the committee Chair will recognize the individual for their comment when the item is considered. No action will be taken on matters not listed on this agenda. Comments are limited to matters of public interest and matters within the jurisdiction of the Water District. Comments are limited to five minutes. ACTION ITEMS: This portion of the agenda is for items where staff presentations and committee discussions are needed prior to formal committee actions. 1. ACWA/JPIA general liability insurance deposit premium October 1, 2008 through September 30, 2009 and Retrospective Allocation Point. Recommendation: That the Committee recommend to the Board of Directors approval of the premium and that the Retrospective Allocation Point remain at $25, 000. 2. Consider Damage Claim filed by Dan W. Baer, 19369 Easy Street. Recommendation: That the Committee recommend to the Board of Directors that the Claim filed by Dan W. Baer be rejected and referred to ACWA/JPIA. ,7 • 3. Consider Approval of Position Upgrade from Sr. Project Engineer to Sr. Project Manager. Recommendation: That the Committee recommend to the Board of Directors approval of a reclassification of Sr. Project Engineer, salary range 30, to Sr. Project Manager, salary range 34.. 4. Consider Approval of Contract with Project Partners for Temporary Employment Services. Recommendation: That the Committee recommend to the Board of Directors authorizing the General Manager to execute a Professional Services Agreement with Project Partners, subject to approval as to form by General Counsel, for a fee not to exceed $180,000 to provide engineering and administrative services for the District's Capital Improvement Projects for fiscal years 2007-2012. DISCUSSION ITEMS: This portion of the agenda is for matters such as technical presentations, drafts of proposed policies, or similar items for which staff is seeking the advice and counsel of the Committee Members. This portion of the agenda may also include items for information only. 5. Status of Recruitments 6. Status of Risk Management Activities. 7. Status of Personnel on Administrative leave. ADJOURNMENT: The next meeting of the Personnel-Risk Management Committee meeting is scheduled for September 8, 2008 at 4:00 p.m. Accommodations for the Disabled: Any person may make a request for a disability-related modification or accommodation needed for that person to be able to participate in the public meeting by telephoning Michael A. Payne, District Secretary, at (714)701-3020 or writing to Yorba Linda Water District, P.O. Box 309, Yorba Linda, CA 92885-0309. Requests must specify the nature of the disability and the type of accommodation requested. A telephone number or other contact information should be included so the District staff may discuss appropriate arrangements. Persons requesting a disability-related accommodation should make the request with adequate time before the meeting for the District to provide the requested accommodation. C, ITEM NO. Z AGENDA REPORT • • • Committee Meeting Date: August 13, 2008 To: Personnel-Risk Management Committee From: Michael A. Payne, General Manager Staff Contact: Gina Knight, Human Resources Manager Reviewed by General Counsel: No Budgeted: Yes Total Budget: $ 299,750 Funding Source: Water Operating Fund CEQA Account No: 122690 Job No: Compliance: N/A Estimated Costs: $244,389 Dept:Admin Subject: ACWA/JPIA General Liability Insurance Deposit Premium October 1, 2008 through September 30, 2009 and Retrospective Allocation Point SUMMARY: In accordance with the District's Risk Management Policy, staff is required to present all insurance premiums to the Board of Directors for approval. Attached for the Committee's review is ACWA/JPIA's general liability insurance deposit premium for the period of October 1, 2008 through September 30, 2009. The District's total deposit premium is $244,389. In 2007, the District's premium was $251,819. In 2006, the premium was $188,513. The deposit premium is due September 1, 2008. DISCUSSION: Each August the District receives the liability insurance premium from JPIA for the upcoming policy year. The deposit premium is for the period October 1, 2008 to September 30, 2009. This year's deposit premium is 3% lower than last year's premium. The main reason for the decrease in rates is due to the District's a-mod factor going down. In this premium year the a-mod factor is 1.290 whereas last year the a-mod factor was 1.5100. JPIA calculates the a-mod by using three consecutive years worth of losses. This three-year period moves each year, whereby the earliest year drops off, and a new year comes on. Therefore, a particular loss will affect the a-mod calculation for a total of three years. Losses below $15,000 or the Retrospective Allocation Point (hereinafter referred to as a "deductible"), whichever is less, are not used in the a-mod calculation. In addition, all losses are capped at $75,000. The District's deductible is $25,000. The deductible is that portion of a loss for which the District is ultimately responsible. It also designates the point at which the District begins to participate in the pooled losses. When the retrospective premium adjustment is calculated (45 months after the first coverage period), all losses and portions of losses are deducted from the deposit premium. The remaining losses go into the pool and are shared by all of the members of the program. Each member is charged a proportionate share of the total losses in the pool according to its deposit premium. Adjustments continue annually thereafter until all claims in the pool for that specific policy year are closed. In the end, if the costs are below the deposit premium, a credit is applied to the District's retrospective premium adjustment fund. If the costs exceed the deposit premium, a debit is applied against the retrospective premium adjustment fund. The retrospective premium adjustment fund was created in 1999 to stabilize retrospective premium adjustments and reduce or eliminate billing members for prior policy years by "banking" member refunds. These funds are used to offset any amounts due to the member for prior policy years. The retrospective premium adjustment fund was established with a cap of 50% of the basic premium. Once a member's fund balance exceeds 50% of its deposit premium, the difference is refunded to the member. Because the deposit premium is high this year, the District will not receive a refund. The District has the option of increasing the deductible from $25,000 to $50,000 or to $100,000. Staff does not recommend changing the RAP since it is extremely hard to predict the number of future claims that may be filed against the District and against other agencies. The philosophy is if an agency is experiencing a high frequency of losses, the minimum deductible is financially safer. The District identified $299,750 in the Fiscal Year 2008-09 adopted budget. All of the worksheets and backup date are on file and available for review in the office of the General Manager. PRIOR RELEVANT BOARD ACTION(S): The annual liability insurance deposit premiums are presented to the Board of Directors each August. The Board of Directors approved the current liability insurance premium on September 13, 2007. STAFF RECOMMENDATION: That the Committee concurs with staff's recommendation and recommend the Board of Directors approve the ACWA/JPIA General Liability Insurance deposit premium for the policy year October 1, 2008 through September 30, 2009 in the amount of $244,389 and also continue with the Retrospective Allocation Point of $25,000. 0 JOINT POWERS TO: Liability Program Members INSURANCE AUTHORITY FROM: Walter "Andy" Sells, •~~J}J~ Chief Financial & Operations Officer l620 Birdcage .~l',et Suite 200 Citrus Heights. DATE: July 31, 2008 CA 95610-7632 SUBJECT: Liability Program Deposit Premium for PY 10/1/08-09 phone 916.535.7500 800.231.5742 Enclosed is your agency's invoice for its share of the Liability Program's deposit premium. Please note that your premium may be different from direct line 916.535.7510 prior years based on changes in your payroll and claims experience. 800.535.75~)y The ACWA/JPIA Liability Program is the largest of the pooled programs faX with 283 members and deposit premiums exceeding $15 million. The 'l16.yh~.6847 Liability Program continues to perform very well. """.s101'11pi.1.C111 Beginning with the 10/1/06-07 policy year, each member's Retrospective President Allocation Point (RAP) is automatically set to the minimum based on Wes Bannister their Basic Premium. The RAP is used in the Retrospective Premium Adjustment process to calculate each member's share of their own Vice President claims that are allocated directly to the member; the remainder is shared Joan C. Finnegan by the total membership. If you wish to select a higher RAP, you must Chief Executive Officer do so prior to September 30, 2008 Daniel N. Klatf The enclosed Liability Program Deposit Premium Invoice is due and Chief Financial & payable September 1, 2008. Payments postmarked after operations officer September 30, 2008, will be subject to a late payment penalty plus Walter "Andy" Sells interest. Auditor/Controller Flor„' Boone If you have any questions or need additional information, please contact me at 800-231-5742 or e-mail me at asells@acwajpia.com. Executive Committee Merle J. Aleshire Wes Bannister Tom Cuquet Joseph Dion Joan C. Finnegan Mary M. Gibson I-A . "Jerry" Gladbach I'aul Kelley \N' U- "Bill" Knutson Lou Reinkens ASSOCIATION OF CALIFORNIA WATER AGENCIES JPIA JOINT POWERS INSURANCE AUTHORITY IN-VOICE AUTO and GENERAL LIABILITY PROGRAM FOR POLICY YEAR 10/1/2008 - 10/1/2009 Member # Y002 Yorba Linda Water District P.O. Box 309 Yorba Linda, CA 92885-0309 Invoice Date: 07/30/2008 DESCRIPTION: Deposit Premium for the 1011/2008-2009 Policy Year $244,389.00 (Due on September 1, 2008) WILL BE DELINQUENT AND SUBJECT TO PENALTY AND INTEREST CHARGES, IF NOT PAID OR POST MARKED BY SEPTEMBER 30, 2008 PLEASE MAKE CHECK PAYABLE TO: ACWA/JOINT POWERS INSURANCE AUTHORITY • 5620 Birdcage Street, Suite 200, Citrus Heights, CA 95610-7632 - (800) 231-5742 - www.acwajpia.com EXPERIENCE MODIFICATION FORMULA STEP 1 $2,250 + ( Payroll x P/R Modifier x ( 7 / Log of Payroll ) ) = Basic Premium $2,250 + ( $5,527,480 x 0.079114 x ( 7 / 15.525243 ) ) _ $199,420 STEP 2 ( Three Year Loss Total I 3 ) I Basic Premium = District Rate ( $203,401 / 3 ) I $199,420 = 0.3400 STEP 3 District Rate / Average Rate = Unweighted Modification Factor 0.339987 / 0.178583 = 1.903804 STEP 4 Square root of ( Basic Premium / $2,000,000 ) = Credibility Factor Square root of ( $199,420 / $2,000,000 ) = 0.3158 STEP 5 ( Credibility Factor x Unweighted Modification Factor ) + ( 1.0 - Credibility Factor E-MOD ( 0.3158 x 1.9038 ) + ( 1.0 - 0.3158 ) = 1.2900 DEPOSIT PREMIUM FORMULA STEP 1 Basic Premium x E-MOD = Gross Premium $199,420 x 1.2900 = $257,252 STEP 2 (3 Programs = 5.00%) Gross Premium x Multiple Program Discount Factor = Deposit Premium + Adjustment = Adjusted Deposit Premium $257,252 x 0.95 = $244,389 + $0 = $244,389 THE MINIMUM RAP FOR THE PREMIUM SHOWN ABOVE IS $25,000 YOUR CURRENT RAP IS $25,000 IF YOU WISH TO SELECT A HIGHER RAP, PLEASE CONTACT MEMBER SERVICES • ACWA/JOINT POWERS INSURANCE AUTHORITY LIABILITY PROGRAM E-MOD/PREMIUM CALCULATIO N WORK SHEET AT 7/30/2008 Yorba Linda Water District 1011/2008-2009 ANNUAL ESTIMATED PAYROLL: $5,527,480 LOSSES FOR PERIOD 10/112004 THRU 9/30/2007 RETRO ALLOCATION POINT: $25,000 AMOUNT USED IN AMOUNT OVER E-MOD CALC YEAR CLAIM # TOTAL LOSS RAP RAP (or $15,000) (Capped at $75,000) 10/1/2004-2005 06-7456 $500,004.00 $25,000 $500,004.00 $75,000.00 10/1/2004-2005 05-7070 $13,685.15 $25,000 $0.00 $0.00 10/1/2004-2005 06-7435 $1,256.52 $25,000 $0.00 $0.00 10/1/2004-2005 06-7495 $139,059.56 $25,000 $139,059.56 $75,000.00 10/1/2004-2005 06-7727 $1,720.00 $25,000 $0.00 $0.00 10/1/2005-2006 06-7645 $9,367.64 $25,000 $0.00 $0.00 10/1/2005-2006 07-8350 $53,400.63 $25,000 $53,400.63 $53,400.63 10/1/2006-2007 07-8595 $11,477.00 $25,000 $0.00 $0.00 10/1/2006-2007 07-8970 $6,918.10 $25,000 $0.00 $0.00 THREE YEAR LOSS TOTAL $736,888.60 $692,464.19 $203,400.63 is 0 ITEM NO. 2- AGENDA REPORT Committee Meeting Date: August 11, 2008 To: Personnel-Risk Management Committee From: Michael A. Payne, General Manager Staff Contact: Gina Knight, Human Resources Manager Reviewed by General Counsel: No Budgeted: No Dept: Admin Funding Source: Water Operating Fund CEQA Compliance: N/A Account No: N/A Job No: N/A Estimated Costs: Claim is under $25,000 Subject: Damage Claim SUMMARY: The District received the attached claim seeking reimbursement for property related damages as a result of water line repairs performed by District staff. DISCUSSION: On May 8, 2008, Mr. Baer claimed District staff had inadvertently severed electrical lines under his concrete slab during the repairing of water lines. Mr. Bear claims an electrical line was cut between his home and the outer edges of the drive way thus disconnecting electrical power to his security and landscape lighting around the perimeter of the side and rear sections of his home. The District's Maintenance Superintendent contacted Lynn Nuzman, Sr. Maintenance Distribution Operator regarding the incident. Lynn Nuzman stated during the excavation not a single electrical line was cut and had his crew cut an electrical line at the time notification to the homeowner would have occurred immediately and repairs to the cut electrical line would have been performed prior to filling in the excavation. Mr. Baer submitted an invoice from Paradigm Electrical dated 5/21/2008 for the following work: Installation of electrical infrastructure for a patio ceiling fan, installation of ceiling fan, trouble shoot background light for artwork in wine cellar, removal of old ceiling fixtures in lower guest rooms and installation of new customer furnished fixture for a grand total of $672.00. On July 10, 2008 the District received a completed Claim form from Mr. Baer requesting reimbursement for $672.00. However, attached to the claim was an invoice from Paradigm Electrical dated 5/15/2008 for the following repairs: troubleshoot rear landscape lighting, replace low voltage cable for a grand total of $535.40. Staff has reviewed the submitted claim and internal incident reports and recommends the claim be rejected and referred. STAFF RECOMMENDATION: That the Personnel/Risk Management Committee recommends that the Board of Directors reject and refer the claim to ACWA-JPIA. PLEASE CONTACT YLWD RECORDS DIVISION FOR THIS ATTACHMENT (714) 701-3101 records@ylwd.com 11 U 9 ITEM NO. 3 • • AGENDA REPORT Committee Meeting Date: August 11, 2008 To: Personnel-Risk Management Committee From: Michael A. Payne, General Manager Staff Contact: Gina Knight, Human Resources Manager Reviewed by General Counsel: No Budgeted: Funding Source: CEQA Compliance: N/A Account No: Estimated Costs: No Dept: Admin Water Operating Fund N/A Job No: N/A Subject: Approval of Position Upgrade from Sr. Project Engineer to Sr. Project Manager PURPOSE: The purpose of this report is for the Personnel/Risk Management Committee to approve and recommend to the Board of Directors at the next Board meeting scheduled for August 14, 2008 the upgrade of two (2) full time positions from a Sr. Project Engineer to a Sr. Project Manager position. DISCUSSION: For the past two (2) years the Human Resources Department has actively recruited to fill the two (2) vacant Sr. Project Engineer positions. One of the Sr. Project Engineer positions first became vacant due to a service retirement at the beginning of FY 2006/2007. The Human Resources Department opened up the recruitment for the Sr. Project Engineer position in early May 2006. Several applications were received, and out of that recruitment an internal candidate was selected and promoted to the position in August 2006. After one (1) year of serving the District as a Sr. Project Engineer, the employee retired from the District in September 2007. During the middle of FY 2006/2007, another employee resigned from the District resulting in the second vacant Sr. Project Engineer position. The recruitments were advertised on the District's website, Jobs Available, Brown and Caldwell, American Water Works Association and American Society of Civil Engineers professional journal/website. During the recruitment process, the Human Resources Department only received ten (10) applications. Out of these applications, 70% of the applicants were working at a salary higher than what the District was advertising, and the other 30% lacked the minimum qualifications to fill the position. After several unsuccessful recruitments, staff subsequently conducted a salary survey for this position among five (5) similar water agencies and six (6) cities in Orange County. Results from the survey indicated that Yorba Linda Water District's salary range was significantly lower than the median salary for this position. Of the agencies surveyed, Yorba Linda Water District had the lowest salary both at first step and at last step. 0 Staff selected five (5) agencies of the original eleven (11) with similar job duties to Yorba Linda Water District's Sr. Project Engineer position's duties. Based on this selection of agencies, a recommendation to increase the salary range by 20% for this classification will position Yorba Linda Water District within the median range for this position among the five (5) agencies surveyed and selected. Also staff is recommending changing the title from Sr. Project Engineer to Sr. Project Manager and adding the following requirements to the position's job description: C, 1. A Bachelor's degree from a four year college or university with major coursework in civil engineering or a related field. 2. Possession of a valid certificate of registration as a Professional Engineer issued by the State of California. The District's current job description requires at least five (5) years of water/wastewater experience with a minimum of two (2) years supervisory experience with the above mentioned items being desirable. FISCAL IMPACT: Long range the fiscal impact to the Yorba Linda Water District will be approximately $20,178 per year (20% over current top step). However, for this fiscal year there will be approximately less than $10,000 per year impact because the Human Resources Department anticipates filling the position in November after re-opening the recruitment and advertising the new salary and job requirements for this position. COMMITTEE RECOMMENDATION: That the Committee recommends to the Board of Directors that the position of Sr. Project Engineer, salary range 30, be reclassified to Sr. Project Manager, salary range 34. 0 . RESOLUTION NO. 08-XX RESOLUTION OF THE BOARD OF DIRECTORS OF THE YORBA LINDA WATER DISTRICT APPROVING THE NUMBER OF AUTHORIZED POSITIONS FOR FISCAL YEARS 2007/09 AND AMENDING RESOLUTION NO. 07-10 WHEREAS, the Board of Directors of the Yorba Linda Water District adopted Resolution No. 80-11 on May 8, 1980 the "Yorba Linda County Water District Personnel Rules"; and, WHEREAS, the "Personnel Rules", as amended, direct that the number of Authorized Positions and Salary Ranges are subject to approval by the Board of Directors; and, WHEREAS, the Board has by Resolution No. 07-10, adopted June 28, 2007, approved the number of Authorized Positions for fiscal years 2007/09; and, WHEREAS, it is the desire of the Board of Directors to adopt Authorized Positions for Fiscal Years 2007/09, as set forth in Exhibit "A", attached hereto and amend Resolution No. 07-10. NOW THEREFORE BE IT RESOLVED by the Board of Directors of the Yorba Linda Water District as follows: Section 1. The number of Authorized Positions as set forth in Exhibit "A" attached hereto is approved and adopted for Fiscal Years 2007/09. Section 2. The General Manager is hereby authorized to employ up to the number of employees authorized in each fiscal year without further approval of the Board of Directors. Section 3. The General Manager is hereby authorized to fill an authorized position that is vacated while this Resolution is active with a new employee at a lower or equal classification. The General Manager is further authorized to fill an authorized position with a part time employee or contract staff. • Section 4. That Resolution No. 07-10 is hereby amended effective 2008. PASSED AND ADOPTED this ......th day of 2008, by the following called vote: AYES: NOES: ABSENT: ABSTAIN: John W. SummerField President ATTEST: Michael A. Payne Secretary • 0 Exhibit "A" Resolution No. 08-XX Authorized Positions for 2007/2009 Effective 2008 Authorized Authorized Salary as of Proposed as of Range Position Classification 7/1/2007 Change 8/14/2008 1-11 (Temporary Help) 0 0 14 Receptionist 0 0 15 Customer Service Representative 1 1 1 16 Meter Reader 1 2 2 17 Customer Service Representative II 1 1 Accounting Assistant 1 1 1 Maintenance Worker 1 8 8 Mechanic 1 1 1 Engineering Secretary 1 1 Operations Secretary 1 1 18 Meter Reader II 2 2 19 Customer Service Representative III 2 2 Storekeeper 1 1 20 Engineering Technician 1 0 0 Meter Services Technician 1 1 Water Quality Technician 1 0 0 Maintenance Distribution Operator II 7 7 21 Facilities Maintenance 1 1 Accounting Assistant II 2 2 Mechanic II 0 0 22 Water Quality Technician II 1 1 Information Systems Technician 1 1 1 23 Executive Secretary 1 1 Maintenance Distribution Operator III 5 5 Meter Services Representative 1 1 Personnel Technician 1 1 Plant Operator II 4 4 Mechanic III 1 1 24 Construction Inspector 1 1 Engineering Technician II 3 3 Information Systems Technician II 1 1 GIS Technician 1 1 25 Human Resources Analyst 1 1 Sr. Accountant 1 1 Instrumentation Technician 1 1 Assistant Administrator 1 1 1 26 GIS Administrator 1 1 Project Engineer 2 2 Sr. Maintenance Distribution Operator 4 4 Sr. Plant Operator 1 1 Sr. Construction Inspector 1 1 Sr. Fleet Mechanic 1 1 27 Customer Service Supervisor 1 1 E • 28 Management Analyst 1 1 29 Water Quality Engineer 1 1 Safety and Training Officer 1 1 30 Sr Project Engineer 2 0 Water Maintenance Superintendent 1 1 SCADA Administrator 1 1 Information Systems Administrator 1 1 31 Chief Plant Operator 1 1 34 Sr. Project Manager 0 2 36 Human Resources Manager 1 1 37 Finance Director 1 1 Operations Manager 1 1 Information Technology Director 1 1 Engineering Manager 0 0 40 AGM/Engineering Manager 1 1 Salary General Manager 1 1 Set by Board Total 83 0 83 Staff may fill several new authorized positions with a part-time employee or contract staff. If determined the General Manager is hereby authorized to replace any part-time employee or contract staff with full-time employees if a need exists. The District conducted a salary survey for the Sr. Project Engineer and based on results of survey the District is adjusting the salary and title for the Sr. Project Engineer Range 30 to Sr. Project Manager Range 34. 0 ITEM NO. J 9 AGENDA REPORT Committee Meeting Date: August 11, 2008 To: Personnel-Risk Management Committee From: Michael A. Payne, General Manager Staff Contact: Gina Knight, Human Resources Manager Reviewed by General Counsel: N/A Budgeted: No Dept: Admin Funding Source: CEQA Account No: Job No: Compliance: N/A Estimated Costs: $ 180,000 Subject: Approval of Contract with Project Partners for Temporary Employment Services. SUMMARY: The purpose of this report is for the Personnel-Risk Management Committee to review and recommend approval to the Board of Directors of an agreement with Project Partners, an engineering firm, to provide engineering consultant services to assist the District in the administration of approved Capital Improvement Projects through Fiscal years 2007 - 2012. DISCUSSION: The District has contracted with Project Partners for similar consulting services in the past and experienced positive results from the professional engineering service provided. Lately the District has experienced a tightening of the labor market resulting in several unsuccessful recruitments for the Sr. Project Engineer positions. The Human Resources Department is recommending the Sr. Project Engineer salary be increased by 20%, as well as changing the job title to Sr. Project Manager and enhancing the job requirements. Once approved staff will advertise the vacancy with the new salary and title. Staff is anticipating the recruitment and hiring process to take between three (3) to four (4) months to complete. During this period, staff recommends hiring a temporary employee to administer and oversee the District's Capital Improvement Program until the vacant position is filled. Staff recommends entering into an agreement with Project Partners based on past experience using the services of this engineering firm and the highly qualified professional and technical engineering support staff available to the District. Additionally, Project Partners is offering a 12% discount on professional engineering services, resulting in greater savings to the District. • STAFF RECOMMENDATION: Support staff's recommendation to the Board of Director to authorize the General Manger to execute a Professional Services Agreement with Project Partners, subject to approval as to form by General Counsel, for a fee not to exceed $180,000 to provide engineering and administrative services for the District's Capital Improvement Projects for fiscal years 2007-2012. • 0 PROFESSIONAL SERVICES AGREEMENT 0 BETWEEN THE YORBA LINDA WATER DISTRICT AND PROJECT PARTNERS PROJECT/SITE: 1717 East Miraloma Avenue, Placentia, CA 92870 JOB: Consulting Services - Senior Contract Water Engineer/Project Manager DATE: -Starting August 4, 2008 THIS PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into on , 20_, by and between the YORBA LINDA WATER DISTRICT, a local public agency, created and operating under authority of Division 12 of the California Water Code ("District"), and PROJECT PARTNERS ("Consultant") (collectively referred to herein as the "Parties"). RECITALS WHEREAS, District is engaged in the administration of the approved Capital Improvement Projects for Fiscal Years 2007-2012 ("Projects") attached as a portion of Exhibit "A", and is further engaged in the task of identifying, prioritizing and planning for new projects, improvements and replacements of the public water and wastewater infrastructure under its jurisdiction (collectively referred to herein as the "CIP Program" or "Program"); and WHEREAS, District requires a professional consultant with the requisite knowledge, skill, ability and expertise to provide the necessary services for District during all phases of the CIP Program administration to which the specialized services of Consultant are appropriate; and WHEREAS, Consultant represents to District that it is fully qualified and available to perform the services for and as requested by District; and NOW, THEREFORE, in consideration of the mutual promises, covenants, and terms and conditions herein, the Parties agree as follows; AGREEMENT 1.0. SCOPE OF WORK. The services to be provided by Consultant ("Work") are called out in the Scope of Work attached as Exhibit "A" and incorporated herein by reference. All such Work shall be performed in accordance with the highest professional standards and in such a prompt and continuous fashion as not to impede or delay the overall completion of the Projects and other defined Program objectives. 1.1. Project Manager. Consultant acknowledges that continuous and effective communication between District, Consultant, and other consultants (as appropriate) is necessary to the successful completion of the Projects and Program objectives. Consultant may also be required to furnish copies of its work product and 1 of 7 communications to others as requested by District. Consultant's primary contact with District shall be through District's Project Manager specified on Exhibit "A." District's primary contact with Consultant shall be through the Consultant's Representative, designated on Consultant's Cost Proposal attached as Exhibit "B," and incorporated herein by reference. When requested by District, Consultant's Representative shall attend Project meetings and will undertake, as a part of its professional responsibility under this Agreement, to coordinate its activities with all appropriate individuals and consultants. 1.2. Use of Designs and Drawings. All work product of Consultant, whether created solely by Consultant or in cooperation with others, is prepared specifically and expressly for District and all right, title, and interest therein shall be owned by District. District shall make available to Consultant such information, documents, graphs, studies, etc., which District possesses or has access to, which are relevant to Consultant's Work pursuant to this Agreement. 1.3. Review. Consultant shall furnish District with reasonable opportunities from time to time to ascertain whether the Work of Consultant is being performed in accordance with this Agreement. All Work done and materials furnished shall be subject to final review and approval by District. District's interim review and approval of Consultant's work product shall not relieve Consultant of its obligations to fully perform this Agreement. 1.4. Commencement of Work. The Consultant shall begin Work on August 4, 2008. 1.5. Time Is Of The Essence. Consultant shall perform all Work with due diligence as time is of the essence in the performance of this Agreement. Time limits applicable for the performance of Consultant's Work are established in Exhibit "A." 2.0 COMPENSATION. As compensation for performance of the Work specified under the Scope of Work (Exhibit "A"), District shall pay Consultant an amount not to exceed that contained in Consultant's Cost Proposal (Exhibit `B"). Payment will be made at the rates set forth in Consultant's Fee Schedule, which is attached as Exhibit "C" and incorporated herein by reference. Costs or expenses not designated or identified in the Fee Schedule shall not be reimbursable unless otherwise provided in this Agreement. 2.1. Invoicing. Consultant shall submit an invoice within ten (10) days after the end of each month during the term of this Agreement describing the Work performed for which payment is requested. District shall review and approve all invoices prior to payment. District shall pay approved invoices within thirty (30) days of receipt. Consultant agrees to submit additional documentation to support the invoice if requested. If District does not approve an invoice, District shall send a notice to Consultant setting forth the reason(s) the invoice was not approved. Consultant may re-invoice District to cure the defects identified by District. The revised invoice will be treated as a new submittal. District's determinations regarding verification of Consultant's performance, accrued reimbursable expenses, if any, and percentage of completion shall be binding and conclusive. Consultant's time records, invoices, receipts and other documentation supporting the invoices shall be available for review by District upon reasonable notice and shall be retained by Consultant for three (3) years after completion of the Project. 2.2. Extra Services. Before performing any services outside the scope of this Agreement ("Extra Services"), Consultant shall submit a written request for approval of 2 of 7 such Extra Services and receive written approval from District. District shall have no responsibility to compensate Consultant for any Extra Services provided by Consultant without such prior written approval. 3.0 TERMINATION. District may terminate this Agreement at any time upon ten (10) days written notice to Consultant. Should District exercise the right to terminate this Agreement, District shall pay Consultant for any Work satisfactorily completed prior to the date of termination, based upon Consultant's Fee Schedule. Consultant may terminate this Agreement upon ten (10) days written notice to District in the event of substantial failure by District to perform in accordance with the terms hereof through no fault of Consultant; or in the event District fails to pay Consultant in accordance with the terms in Section 2.0; or if Consultant's Work hereunder is suspended for a period of time greater than ninety (90) days through no fault of Consultant. 3.1. Withholding Payment. In the event District has reasonable grounds to believe Consultant will be materially unable to perform the Work under this Agreement, or if District becomes aware of a potential claim against Consultant or District arising out of Consultant's negligence, intentional act or breach of any provision of this Agreement, including a potential claim against Consultant by District, then District may, to the fullest extent allowed by law, withhold payment of any amount payable to Consultant that District determines is related to such inability to complete the Work, negligence, intentional act, or breach. 4.0. SAFETY. Consultant shall conduct and maintain the Work so as to avoid injury or damage to any person or property. Consultant shall at all times exercise all necessary safety precautions appropriate to the nature of the Work and the conditions under which the Work is to be performed, and be in compliance with all applicable federal, state and local statutory and regulatory requirements including State of California, Department of Industrial Relations (Cal/OSHA) regulations. Consultant is responsible for the safety of all Consultant personnel at all times during performance of its Work, including while on District property. 5.0 INDEMNIFICATION. 5.1. When the law establishes a professional standard of care for the Consultant's services, to the fullest extent permitted by law, Consultant will defend, indemnify and hold harmless District, its directors, officers, employees, and authorized volunteers from and against all claims and demands of all persons that arise out of, pertain to, or relate to the Consultant's negligence, recklessness, or willful misconduct in the performance (or actual or alleged non-performance) of the Work under this agreement. Consultant shall defend itself against any and all liabilities, claims, losses, damages, and costs arising out of or alleged to arise out of Consultant's performance or non-performance of the Work hereunder, and shall not tender such claims to District nor to its directors, officers, employees, or authorized volunteers, for defense or indemnity. 5.2. Other than in the performance of professional services, to the fullest extent permitted by law, Consultant will defend, indemnify and hold harmless District, its directors, officers, employees and authorized volunteers from and against all claims and 0 demands of all persons arising out the performance of the Work (including the furnishing of materials), including but not limited to claims by the Consultant, Consultant's 3 of 7 employees and any subconsultants for damages to persons or property, except for damages resulting from the willful misconduct or active negligence of District, its directors, officers, employees, or authorized volunteers. 5.3. Consultant shall defend, at Consultant's own cost, expense and risk, any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against District or any of its directors, officers, employees, or authorized volunteers, with legal counsel reasonably acceptable to District. Consultant shall pay and satisfy any judgment, award or decree that may be rendered against District or any of its directors, officers, employees, or authorized volunteers, in any and all such aforesaid suits, actions, or other legal proceedings for which Consultant is obligated to defend, indemnify and hold harmless District, its directors, officers, employees and authorized volunteers under this Agreement. 5.4. Consultant shall reimburse District or its directors, officers, employees, and authorized volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by District or its directors, officers, employees, or authorized volunteers. 6.0 INSURANCE REOUIREMENTS. Prior to execution of this Agreement, and at any time thereafter on request, Consultant shall provide executed certificates of insurance and policy endorsements acceptable to District evidencing the required coverage and limits for each insurance policy. Each insurance policy shall be primary insurance as respects District, its affiliated organizations and its and their respective officers, directors, trustees, employees, • agents, consultants, attorneys, successors and assigns (collectively, the "Covered Parties") for all liability arising out of the activities performed by or on behalf of Consultant. Any insurance, pool coverage, or self-insurance maintained by Covered Parties shall be excess of Consultant's insurance and shall not contribute to it. Each insurance policy shall provide, or be endorsed to provide, a waiver of rights of subrogation against Covered Parties. Each insurance policy shall provide, or be endorsed to provide, that coverage shall not be cancelled except after thirty (30) days prior written notice by U.S. Mail (ten (10) days for non-payment of premium) has been given to District. Unless otherwise approved by District, each insurance provider shall be authorized to do business in California and have an A.M. Best rating (or equivalent) of not less than "A:VII." Consultant shall provide and maintain at all times during the performance of this Agreement the following insurance: (1) Commercial General Liability ("CGL") insurance; (2) Automobile Liability insurance; (3) Workers' Compensation and Employer's Liability insurance; and (4) Errors and Omissions ("E&O") liability insurance. 6.1. Commercial General Liability. Each CGL policy shall identify Covered Parties as additional insured, or be endorsed to identify Covered Parties as additional insured using ISO policy form "CG 00 01" with an edition date prior to 2004, or the exact equivalent. Coverage for additional insured shall not be limited to vicarious liability. Defense costs must be paid in addition to limits. Each CGL policy shall have liability coverage limits of at least $1,000,000 per occurrence for bodily injury, personal injury and property damage, and either at least (a) $2,000,000 aggregate total bodily injury, personal injury and property damage applied separately to the Project; or at least (b) $5,000,000 general aggregate limit for all operations. CGL insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all 4of7 coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 6.2. Automobile Liability. Each Automobile Liability policy shall require coverage for "any auto" and shall have limits of at least $1,000,000 for bodily injury and property damage, each accident, and shall use ISO policy form "CA 00 O1," including owned, non-owned and hired autos, or the exact equivalent. If Consultant owns no vehicles, this requirement may be satisfied by a non-owned auto endorsement to the CGL policy described above. Automobile Liability insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 6.3. Workers' Compensation/Employer's Liability. Consultant shall cover or insure the existence of coverage under the applicable laws relating to Workers' Compensation insurance, all of their employees employed directly by them or through subconsultants at all times in carrying out the Work contemplated under this Agreement, in accordance with the "Workers' Compensation and Insurance Act" of the California Labor Code and any amendatory Acts. Consultant shall provide Employer's Liability insurance with limits of at least $1,000,000 each accident, $1,000,000 disease policy limit, and $1,000,000 disease each employee. By Consultant's signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code, which requires every employer to be insured against liability for Workers' Compensation or to undertake self-insurance in accordance with the provisions of that code, and that Consultant will comply with such provisions before commencing Work under this Agreement. Upon the request of District, subconsultants must provide certificates of insurance evidencing such coverage. 6.4. Errors and Omissions. Each E&O policy shall have limits of at least $1,000,000 per claim and $1,000,000 aggregate. Architects' and Engineers' coverage is to be endorsed to include contractual liability. E&O insurance and endorsements shall be kept in force at all times during the performance of this Agreement and all coverage required herein shall be maintained after the term of this Agreement so long as such coverage is reasonably available. 7.0. INDEPENDENT CONTRACTOR. The Parties agree that the relationship between District and Consultant is that of an independent contractor and Consultant shall not, in any way, be considered to be an employee or agent of District. Consultant shall not represent or otherwise hold out itself or any of its directors, officers, partners, employees, or agents to be an agent or employee of District. District will not be legally or financially responsible for any damage or loss that may be sustained by Consultant because of any act, error, or omission of Consultant or any other consultant, nor shall Consultant make any claim against District arising out of any such act, error, or omission. 7.1. Taxes and Benefits. Consultant shall be solely responsible for the payment of all federal, state and local income tax, social security tax, Workers' Compensation insurance, state disability insurance, and any other taxes or insurance Consultant, as an 0 independent contractor, is responsible for paying under federal, state or local law. Consultant is not eligible to receive Workers' Compensation, medical, indemnity or 5 of 7 retirement benefits through District, including but not limited to enrollment in Ca1PERS. Consultant is not eligible to receive overtime, vacation or sick pay. 7.2. Permits and Licenses. Consultant shall procure and maintain all permits, and licenses and other government-required certification necessary for the performance of its Work, all at the sole cost of Consultant. None of the items referenced in this section shall be reimbursable to Consultant under the Agreement. 7.3. Methods. Consultant shall have the sole and absolute discretion in determining the methods, details and means of performing the Work required by District. Consultant shall furnish, at its own expense, all labor, materials, equipment, tools and transportation necessary for the successful completion of the Work to be performed under this Agreement. District shall not have any right to direct the methods, details and means of the Work; however, Consultant must receive prior written approval from District before assigning or changing any assignment of Consultant's project manager or key personnel and before using any subconsultants or subconsultant agreements for services or materials under this Agreement and any work authorizations. 8.0. NOTICES. Any notice may be served upon either Party by delivering it in person, or by depositing it in a U.S. Mail Deposit Box with the postage thereon fully prepaid, and addressed to the Party at the address set forth below: District: Michael A. Payne, General Manager Yorba Linda Water District P.O. Box 309 Yorba Linda, California 92885-0309 Consultant: Kimo Look, P.E., Principal Project Partners 18031 Von Karman, Suite 340 Irvine, CA 92612 Tel: (949) 852-9300 Fax: (949) 852-9322 Any notice given hereunder shall be deemed effective in the case of personal delivery, upon receipt thereof, or, in the case of mailing, at the moment of deposit in the course of transmission with the United States Postal Service. 9.0 ASSIGNMENT. Neither Consultant nor District may assign or transfer this Agreement, or any part thereof, without the prior written consent of the other Party, which shall not be unreasonably withheld. 10.0 ATTORNEY'S FEES. In the event of any action arising out of, or in connection with, this Agreement, or the Work to be performed hereunder, the prevailing Party shall be entitled to have and recover, in addition to damages, injunctive or other relief, its reasonable costs and expenses, including without limitation, its attorney's fees. 11.0. BINDING ARBITRATION. Within thirty (30) days after service of a civil action on either Party arising out of, or in connection with, this Agreement, either Party may elect to submit the action to binding arbitration before the Judicial Arbitration and Mediation Service 6of7 ("JAMS"), located in Orange County. The Parties agree that upon an election to arbitrate, any civil action filed will be stayed until arbitration proceedings have concluded. Upon submission of the matter to JAMS, the submitting Party shall obtain from JAMS a list of three (3) randomly selected arbitrators and serve said list upon the other Party. In the event that there are more than two parties to the action, the number of arbitrators randomly selected and included in the list shall be increased by two for each additional party involved. Upon service of the randomly selected list of arbitrators, each party shall have twenty (20) days to eliminate two arbitrators from the list and return it to JAMS, with the selected arbitrator being the remaining name on the list. Should more than one name remain on the list, JAMS will randomly select the arbitrator from the names remaining on the list. Arbitration shall be scheduled for hearing on the merits no later than six (6) months after the date the arbitrator is selected. All parties shall be permitted to conduct discovery as provided by the current rules of the California Code of Civil Procedure. All costs of JAMS or of the arbitrator for Work shall be divided equally among the Parties, unless otherwise ordered by the arbitrator. In an arbitration to resolve a dispute under this provision, the arbitrator's award shall be supported by law and substantial evidence. • is 12.0 WARRANTY. Consultant warrants that the Work to be rendered pursuant to this Agreement shall be performed in accordance with the standards customarily provided by an experienced and competent professional rendering the same or similar services. 13.0 FORCE MAJEURE. Upon written notice by the owing Party, the respective duties and obligations of the Parties hereunder (except District's obligation to pay Consultant such sums as may become due from time to time for Work rendered by it) shall be suspended while and so long as performance thereof is prevented or impeded by strikes, disturbances, riots, fire, governmental action, war acts, acts of God, or any other cause similar or dissimilar to the foregoing which are beyond the reasonable control of the Party from whom the affected performance was due. 14.0 ENTIRE AGREEMENT. This Agreement, and the attached Exhibits, represent the entire and integrated agreement between District and Consultant and supersedes all prior negotiations, representations, or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both District and Consultant. IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be entered into as of the day and year written above. District: Yorba Linda Water District By: Michael A. Payne, General Manager Consultant: Project By: ~/ice Attachments: Exhibit A: Scope of Work Exhibit B: Cost Proposal for Work Exhibit C: Fee Schedule 3artners, Inc. k, P-rTcipal 7 of 7 P1Y1fect: /Pad Cers ,u ! ~ ,..n,X . Rft+a tf a *7txf t, t e::. Ha'S Y`tY 3f:: rer.~Fn. August 6, 2008 Ken Vecchiarelli Assistant General Manager Yorba Linda Water District P.O. Box 309 Yorba Linda, CA 92686-0309 Re: Senior Contract Water Engineer/ Project Manager Dear Ken: It is with great pleasure that we are submitting this letter proposal and appreciate the opportunity to work with you and your staff once again. We understand that the Yorba Linda Water District (YLWD) has an immediate requirement for a senior engineer to assist the District in the administration of approved Capital Improvement Projects spanning fiscal years 2007- 2012. The objective of this proposal is to offer YLWD a senior project manager resource that would: • Provide the manpower and technical expertise to help the District implement selected 5 Year Capital Projects Program projects. This will include facilitating the design of approved projects, managing the design of projects under consultant design, and developing bid packages and managing the construction of already designed projects. • Assist in developing an infrastructure replacement program that would ensure the long term viability of water and wastewater systems. • Afford YLWD the ability to proactively evaluate our senior water engineer's performance and ability to work effectively with your organizations without long term commitments • Add senior water engineering expertise without substantial expense of hiring permanent staff or paying hefty consultant fees. Proposed Contract Project Manager Project Partners would like to offer YLWD one of our Senior Project Managers, Mr. Steve Conklin (see attached resume). Mr. Conklin is a Professional Engineer with over 35 years of experience in all phases of water systems engineering. He has over 20 years in the private sector as a senior engineering m anager and worked on a wide variety of water, wastewater, and reclaimed water projects. He is a proven technical professional with extensive project management experience. In addition, Mr. Conklin has over 15 years as a senior manager in the Orange County Water District organization; a well respected publi c sector agency. There he held positions from • Senior Engineer to Engineering M anager, to Director of Engineering to Assistant General Manager. He has extensive knowledge of the County's groundwater issues and proven expertise in managing complex water projects. Exceptional Billing Rate Advantage: Project Partners works hard to maintain very cost effective billing rates for our clients. Our rates allow public sector agencies realistic options to cost effectively maintain contract staff for extended periods of time. Due to our long working relationship with YLWD, we are offering a one time reduced billing rate for Mr. Conklin. Mr. Conklin is classified as a Senior Project Manager III. Our standard bill ing rate for that classification is $112.50. (as listed in the attached billing rate sheet). However, Project Partners is offering a special rate reduction of 12%, thus bringing our billing rate to: Reduced Hourly Billing Rate of $99.00. This is an exceptional value as other engineering consulting firms have billed Mr. Conklin for over $200 per hour. This rate is even lower, (when adjusted for inflation), than the rate charged for the previous contract engineer Project Partners assigned to YLWD; Mr. Ray Hahn. Based upon full-time utilization of the proposed Project Partners engineering staff, an estimated amount of $180,000 would allow contract staff service through the end of the current YLWD fiscal year (June 30`h, 2009). Conditions Project Partners is proud to offer outstanding candidates to our clients. We believe that YLWD understands that the staff provided by Project Partners is the result of substantial recruiting expense; interviewing, screening, and supervision of its personnel. Therefore, in consideration for this service, we request that YLWD not obstruct the employment relationship between Project Partners and its employees directly or indirectly by extending any employment offers for a period of not less than 6 months after the initial contract date. Once again, Project Partners is truly excited about the opportunity to work with YLWD. Should you have any questions or require any additional clarifications, please do not hesitate to contact me directly at 949-852-9300 x 103 Sincerely, _4~ Kimo Look Project Partners 0 N F~~rt>~~rs Project Partners' Billing Rate Standard Billing Rate for 2008 Engineering Title Hourly Bill Rates Approved Discount Engineering Entry Level Engineer $65.25 Assistant Engineer $69.50 Associate Engineer $75.75 Staff Engineer $81.00 Project Management Project Engineer $88.00 Associate Project Manager $93.50 Project Manager $98.00 Senior Project Manager 1 $103.25 Senior Project Manager II $108.00 Senior Project Manager III $112.50 $ 99.00 Inspectors Associate Inspector $59.25 Inspector $73.00 Senior Inspector $90.75 Engineering Tech/CAD/GIS Entry Level Engineering Tech $52.00 Engineering Tech $61.50 Senior Engineering Tech $69.25 0 As of August 6, 2008 Salary Range Position Classification 1-11 (TemporaryHelp) • 12 13 14 15 (Customer Service Representative 1 16 Meter Reader I AGENDA ITEM NO. S Authorized Positions 17 Accounting Assistant I Customer Service Representative II Engineering Secretary Maintenance Worker I Mechanic I Operations Secretary 18 [Meter Reader II 19 Customer Service Representative III Storekeeper 20 Engineering Technician I Maintenance Distribution Operator II Water Quality Technician 1 21 Accounting Assistant II Facilities Maintenance Mechanic II 22 Information Systems Technician I Water Quality Technician II 23 Executive Secretary Maintenance Distribution Operator III Meter Services Representative Mechanic III Personnel Technician Plant Operator II 24 Construction Inspector Engineering Tech II GIS Technician Information Systems Technician II/Programmer Auth Emp 0 0 Start Status/Comments Date I 1 1 11 I I 2 1 Conducting background checks on top two candidates, preparing to make offers. 1 1 1 1 1 11 (1 1 11 11 1 8 18 1 ~ 1 1 11 I 2 I 1 Will under fill with Meter Reader I. 12 12 1 111 1 1 0 I 0 I 8 8 Under filled with Maintenance Worker I positions. 0 1 1 2 1 Offer made to Parvin Sadeghi, offer declined. 11 [ 1 [ 0 I 0 111 1 1 1 I 0 (Will under fill with WQT I. 1 0 Offer made to Annie Alexander. 1 5 1 5 1 111 1 1 ~ 1 I 1 1 1 1 1 Additional operator position will be assessed by the GM after the 4 3 Instrumentation Technician is filled. 1 1 1 1 1 1 3 1 3 1 1 1 1 1 1 1 08/29/08 0 I Salary I Range IPosition Classification 25 (Assistant Administrator I Human Resources Analyst Instrumentation Technician Sr. Accountant 26 GIS Administrator Project Engineer Sr. Construction Inspector Sr. Fleet Mechanic Authorized Positions I I I I Auth I Emp I Status I 1 I 0 On hold per General Manager. 11111 1 ( 1 1 11 1 I 0 `On hold per IT Director. 2 12 1 1 1 1 1 - . 1 11 1 Sr. Maintenance Distribution Operator 14 I 4 1 • Sr. Plant Operator 27 (Customer Service Supervisor 28 Management Analyst 29 (Water Quality Engineer Safety & Training Officer 30 Sr. Project Engineer Water Maintenance Superintendent SCADA Administrator Information Systems Administrator 31 (Chief Plant Operator 32 1 33 1 34 35 I 36 (Human Resources Manager 37 Engineering Manager Finance Director Information Technology Director Operations Manaqer 38 39 40 IAGM/Engineering Manager General Manager Total I1I11 1 11 I 1 11 l 1 11 I 1 0 Ion hold per HR Manager. 2 0 On hold per department manager 1 1 1 1 1 11 1 1 1 1 11 I I I 11 11 11 I 0 11 11 1 I 1 1111 I 1 I 1 1 11 11 11 84 73 I Start Date 0